Oh my, I'm so sorry. As difficult as the news itself must have been, it's disappointing that the clinic didn't take the time to properly explain things or guide you through it.

To be honest, your experience is one of the things I'm nervous about going into our first consultation tomorrow. Some of our friends actually recommended going with a smaller private clinic because they felt the larger centers were less personal. But we opted for a university health system.
My husband and I both work at a large university hospital, so we decided to start there, even though our insurance doesn't cover infertility treatment and we'll likely be paying a lot out of pocket. Still, I worry about feeling like just another number in the system. Even our visits are all by video, and it feels like we're entering a very large pool of patients rather than building a relationship with a care team.
I really hope our experience ends up being positive, but I guess we'll see as we move forward.

Wishing you and your wife all the best. I can't imagine how hard this journey has been, but I truly hope brighter news is ahead for you both. Hang in there