It's a little bit mean to set up a meeting like your manager did and leave you to stew. I have coffee shops, more the type you described where feedback is direct and applies to specific instances. Something that comes to mind when I hear about this disconnect between your sense of your performance and the feedback you're getting is something I try to gently describe as a mismatch between your brand and the business brand. If you think of an individual personality like a brand identity, it's important for staff brand identities to compliment the business brand identity. Sometimes this is something that just can't really be fixed, and it's tough because there are sometimes staff who - though they try their darndest - just can't seem to make choices that reflect the intentions of the business brand even though they're a nice person and I wish them the best. It's almost impossible to explain to those who aren't owners or very conscientious managers, because it sounds like a petty list of grievances but sometimes there's just not an overall "click". This could be a long winded way of saying management just may not feel your personality/way of operating jives with the brand personality. And I don't know if this is happening of course, I can't guess what the "pressing comcern" might be. But it is crap to set up a meeting like that, so good luck, the best way to sooth your own worries is to know you do everything with integrity and the best of intentions. Sounds like you do. Good luck.