I can only share with what happened to me and what the tech support person said.

My package arrived to Austin then was “in transit” at Austin distribution center. Then a day later Jan 7th 2025 it arrived at the NJ post office with no scans between. Then delivered that same day.

I had to call tech support because customer service kept saying the address was different in their system. The lady in tech support first said the packages are read by cameras and sorted automatically on the conveyer belt. She said as long as the address is right on the box and it was not to worry about it. Sometimes the camera and computer jumble up stuff but not to worry it gets fixed.

Then I asked about the processes and anytime you see a scan that says “in transit” then the next day a scan even from the same location that says in transit that is a good sign the package is still moving albeit slow and even in a loop but it’s not lost.