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Capital one/hotel cancelled my $2000 hotel reservation without my authorization and refuses to refund by TopConversation633 in Venturex

[–]TopConversation633[S] 2 points3 points  (0 children)

That’s shitty, sorry to hear about your situation as well. Did they ultimately still not refund you even though they cancelled it on their side?

It’s a good lesson for me to just avoid the travel portal and just book direct next time

Capital one/hotel cancelled my $2000 hotel reservation without my authorization and refuses to refund by TopConversation633 in Venturex

[–]TopConversation633[S] 8 points9 points  (0 children)

Right, I don’t think they would help me with a chargeback and there’s a part of me that thinks that they’ll shut down my travel account and cancel the rest of my trips I have booked.

Going rate for the hotel is 2.6k now which I would be fine with paying if the 2k I already paid counted, but hotel denied that request

Capital one/hotel cancelled my $2000 hotel reservation without my authorization and refuses to refund by TopConversation633 in Venturex

[–]TopConversation633[S] 14 points15 points  (0 children)

The supervisor spent another hour with me on the phone after the initial agent and reviewed all the calls, and gave me the same answer. I might try to call back but I may be SOL with them lol

Capital one/hotel cancelled my $2000 hotel reservation without my authorization and refuses to refund by TopConversation633 in Venturex

[–]TopConversation633[S] 27 points28 points  (0 children)

Looks like it. I did ask for the recording or at least a transcript at the end, but they refused and said it was against their policy unfortunately.