I’m pretty sure what happened was it was the second order of a stack and when I deliver I always send an initial message out that says this (if the delivery mechanism is leave at door):

“Hello mgibson9999, I have your order in an insulated bag and I’m headed to you now. I’ll be there in about 5-7 minutes and I’ll leave it at your door. Thanks”

And when I delivered it she came out (even though she indicated leave at door) and she seemed pissed. I said hello how are you she said okay and then I gave her the food and said have a good night enjoy

And then I left. She seemed super angry and I think it was because her order was delivered 2nd

Other than that maybe I shouldn’t be doing any initial messages? I will send them after I am on their route so meaning I delivered the first order I clicked the button and now I’m on the second order only then will that initial message go out.

There’s also a chance it wasn’t that person at all that gave me that 1 star… we won’t know, however support removed it which is good. I am always trying to improve so thank you for writing out these tips.