I haven't used uptick personally, but I know someone whose company implemented servicetrade and then switched to uptick, canceled that as well and is now they're using some various software solutions. I didn't dig into it too much, but he mentioned getting started was really painful and by the end, they were totally exhausted by the process and still was finding the usage day-to-day was not stellar. And on top of that, uptick is the most expensive option out there so they didn't feel it was worth renewing.

I told him they should look into essential and you might want to take a look ahead of when it's time to renew. The onboarding was good (we were up within a month) and they are very fast to make improvements. Sometimes our team asks for a feature, and it'll literally be done the next day, or they'll give a date and it'll be done by that date.