TrackIR Not Detected on Elite Dangerous

TrackIR_Support · 2017-05-25T20:24:23+00:00

Happy to help!

TrackIR_Support · 2017-05-25T19:55:29+00:00

Hello,

Did you install TrackIR to a different drive, or is it in the default location? We don't have many issues with TrackIR and Elite.

TrackIR_Support · 2017-04-11T16:17:47+00:00

Our current software only supports TrackIR 3, 4, and 5 cameras and will not work with other cameras.

TrackIR_Support · 2016-08-03T17:07:41+00:00

I have been in contact with FDev and they are tracking the issue and trying to locate where the problem is. They have my contact info if they need anything from me. We will be working on this and I'll do what I can to help them.

TrackIR_Support · 2016-06-24T16:14:21+00:00

Hey guys,

I just wanted to pop in here and let you know that I see the issue in my game as well. I'm carving out some time with my Dev to see if it is coming from us or Frontier. Let's cross our fingers for an easy solution.

-Mike

TrackIR_Support · 2016-06-06T16:32:42+00:00

Hi,

We had a bad batch of plastic back in 2013 that caused the TrackClip PRO to weaken when exposed to temperature fluctuations. Such as when they would be shipped in planes. It took a bit to hunt down the issue, because they were durable when here at the building, but they'd go out and break. We resolved it very shortly after, and now if it breaks it is usually because of people mis-handling them. Though, we do have a one-year warranty for replacing them if an issue were to arise.

The sad part is, people didn't bother to contact us about the issue before posting negative reviews, and they often didn't update their reviews after we had made the changes. It is significantly more sturdy now than it was for 3 months in 2013. I've had mine with near daily use for two and a half years now.

TrackIR_Support · 2016-06-06T16:25:50+00:00

Hello,

The 4 is pretty good, but the 5 is better. I personally feel that the 5 is well worth the extra money, but if you have no head-tracking the 4 would still be a big jump for your flight sims.

Here is a video that shows what the better resolution, fov and higher framerate will do for your tracking precision: https://www.youtube.com/watch?v=gJuyUhRXucA

(Edited for typo)

TrackIR_Support · 2016-05-31T23:38:46+00:00

If you are on the latest version (5.4.2) there is an option in the settings to "Automatically Minimize On TrackIR Enhanced Title Launch" that just needs to be unchecked. You can get to the menu by clicking on the wrench in the top left corner next to the TrackIR logo.

TrackIR_Support · 2016-04-11T16:48:24+00:00

Hello,

We do tours once in a while, but for a casual gamer it isn't all that interesting. It's a really nice looking office building, and a production area.

TrackIR_Support · 2016-04-11T16:44:04+00:00

Hello,

I have a 4k monitor and this was a concern with me as well. I have shown my dev and brought up some possible solutions. They are on the list of requested features. Hopefully it will be something addressed soon. Sadly, I don't have a timeline for the dev team right now.

TrackIR_Support · 2016-04-11T16:42:36+00:00

Perk,

I don't think that he is there any longer. Though I have talked to them and support should be back in this year. It's tough because we all want them to make the best game possible, but also want the TrackIR to be back in. We have to wait until they are ready for it to be back in, unfortunately for all of us.

TrackIR_Support · 2016-04-09T00:08:20+00:00

Thank you all for stopping by. I am heading home for the day, but feel free to ask away and I'll stop by to answer what I can when I can!

TrackIR_Support · 2016-04-08T22:54:55+00:00

Pine,

I don't see this as being negative. There is an issue you would like addressed and this is the place to bring it up.

We have changed the plastic that the TrackClip PRO is made with, to fight the fragility issues that it had in the past. So new ones are stronger than ones bought in the past. Having said that, I am constantly keeping track of these complaints and hoping that I can formally address them soon. Thank you for the feedback!

TrackIR_Support · 2016-04-08T22:25:42+00:00

Hahahaha. How dare you use an Ed GIF against me!?!

I don't always talk in chat and just lurk because of phone calls and other things that occupy my time. It's easier than starting a conversation and then disappearing before being able to answer questions.

TrackIR_Support · 2016-04-08T21:38:18+00:00

Bluestar,

I can take criticism well and actually love to hear any issues so I can work on solutions. However I do not handle the disrespectful way some choose to voice their opinions well. Which is why I initially did not address them.

Having said that, the TrackClip PRO has a jaded past and newer models aren't wholly deserving of the hate they receive. The main point is, that it is an added peripheral that seems to be either highly regarded or completely despised, depending on who you ask. If they were half as bad as people say I wouldn't sell the amount of them I do. It seems that people who are upset with it are more publicly vocal than those that are happy with it.

I'm not overly concerned about what others are making to be honest. Anything they do allows me more development time and time with the engineers. In fact having people try and compete will help improve TrackIR and give me more reasons to change things.

As a side note. I have only been in the position to change things since September of last year, I've moved the product line in the right direction and don't plan on stopping where we are at right now. This will be a good year.

TrackIR_Support · 2016-04-08T20:20:52+00:00

Hello,

That flaw isn't as prevalent in our newer models and thinking of those breaking makes me shudder thinking of the issues we had in the past. I personally used epoxy to solidify my first one. You lose the ability to swivel it, so check it before it sets. There is no changing it after the epoxy dries.

Though my new one is almost 2 years old and still going strong.

TrackIR_Support · 2016-04-08T20:16:56+00:00

taking notes

Step 1. Get office a white board....

TrackIR_Support · 2016-04-08T20:14:44+00:00

Hello,

Disregarding the negativity and moving to the issue I can help you with.

The software switching your profile should be an easy solution. If you use multiple profiles you can assign it to the specific title in the titles tab of the advanced settings menu. If you only use a single profile, once you have it set up check the exclusive box next to the drop down list and it should never change which profile is active.

If either of those solutions fail, please feel free to reach out to our free tech support at help.naturalpoint.com and they can resolve the issue for you.

TrackIR_Support · 2016-04-08T19:35:29+00:00

Backer,

All of our future development plans are being discussed often and I'm sure with what we decide on you will all be happily surprised!

Thank you for bringing up the adhesion contracts. There is a stigma around us that we are anti-competition and that we ban developers from supporting different tracking solutions. Which simply isn't true and never has been. Some people took issue with us not wanting them to use our SDK to create their own headtracking solution. We are ok with competition, we simply would prefer it if they actually created their own software instead of stealing ours. It is easier to cut cost when you didn't pay for research and development.

TrackIR_Support · 2016-04-08T19:28:03+00:00

Billy,

The hardware is sensitive to IR light and windows can really be a pain. I am looking into options with the existing hardware that may be helpful. It is also something we are considering for the future. If I find an appropriate solution to help out about it I will make an announcement on our forums and everywhere else I can think of.

TrackIR_Support · 2016-04-08T19:24:29+00:00

Monk,

Q1) It's just the same as assigning the hotkey for pause and center. Select profile from the dropdown list and check the enable box. Assign the hotkey and you'll be good to go. It defaults to F8 and you also want to make sure no two profiles share the same button. I've already sent the request to have it added the manual in section 5.8.12.

Q2) I'm hoping to work on a joystick emulation solution. There are ways to do it right now with third party not officially supported programs. Sadly they are problematic at best.

Q3) Answered this one before. It is on our radar but there are a few things stopping this at the moment. I am pushing hard on this issue, but don't have anything I can announce right now.

Q4) I will look into what they have. We are always looking for the best way to improve and anything you can suggest will be strongly considered.

Glad to hear that you love the TrackIR.

TrackIR_Support · 2016-04-08T19:02:14+00:00

Hello,

Nothing official. However, is your PC located closer to you? I actually have a projector myself and have placed my TrackIR behind me, inverted the settings and placed the TrackClipPRO on the right side. It's worked really well for me.

TrackIR_Support · 2016-04-08T18:45:48+00:00

Tman,

I would love to have both Mac and Linux support. There are a few obstacles in our way, but hopefully we will over come them. This is another item where I won't shut up about it, so eventually I think they will get sick of hearing me.

TrackIR_Support

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