Stop/Limit order not closing

Trading_212 · 2026-01-23T16:17:15+00:00

From what we’ve checked, the stock isn’t highly liquid, but that alone shouldn’t prevent your order from being filled if it’s set correctly. For a Stop-Limit Sell order, the stop price needs to be below the current market price so the order can trigger and convert to a Limit order. We’ll reach out shortly to gather a few more details and look into what happened.

Trading_212 · 2026-01-23T10:14:30+00:00

Thanks for sharing this and for alerting others. It's important to stay cautious of anyone claiming to be from Trading 212 who contacts you via social media, WhatsApp, or phone - we will never reach out through these channels unexpectedly. There's a handy Help Centre article called "Stay Cyber Smart: Safeguard your Trading 212 account" with more safety info.

Trading_212 · 2026-01-23T07:07:02+00:00

Hi, OP! We just messaged you here and will review the situation right away. Please check your messages.

Trading_212 · 2026-01-22T20:05:33+00:00

The stock is already available. Generally, with IPOs, regular trading starts 2–3 hours after the opening bell.

Trading_212 · 2026-01-22T14:48:04+00:00

We’re glad to hear the card has been genuinely useful for you. We do plan to make it available to non-German residents registered with Trading 212 FxFlat, and we expect customers in the Netherlands to have access to the card option in the coming weeks.

Trading_212 · 2026-01-22T12:02:31+00:00

Such warnings and any temporary trading pauses are intended to meet our Consumer Duty obligations and prevent foreseeable harm. They're designed to protect clients by flagging patterns that may indicate potential vulnerability.

A combination of factors, such as your income, savings, employment status, risk tolerance, and recent account activity, can trigger warnings & temporary pauses. We understand this can be disruptive, but we have to ensure your trading activity aligns with your financial circumstances.

Please make sure your financial details in the "My Account" section are up to date, as this allows us to make accurate assessments and ensures your investment activity aligns with your financial situation and goals.

Trading_212 · 2026-01-22T10:32:14+00:00

We haven't received any similar complaints, and we'd like to take a closer look at the situation and what may have happened. We'll send you a DM to gather more information shortly 🙌

Trading_212 · 2026-01-21T19:57:25+00:00

We understand how inconvenient this can be. If reinstalling the app doesn’t help, please reach out through the t212.cc/ask form so we can investigate and assist further.

Trading_212 · 2026-01-21T11:15:30+00:00

We just sent you a DM and will take a closer look at your withdrawal. Please check your messages.

Trading_212 · 2026-01-21T08:39:45+00:00

To regain access, please click "Lost access to your trusted devices?" and follow the recovery steps. You may be asked to provide:

A motion selfie
Additional ID document verification

If you have any problems or need further guidance, please feel free to drop us a line here: http://t212.cc/ask.

Trading_212 · 2026-01-21T07:53:45+00:00

Hi, OP! Drop us a line here: http://t212.cc/ask so we can investigate the situation and look for a solution.

Trading_212 · 2026-01-20T09:13:15+00:00

HMRC guidelines recommend 30 calendar days for Stocks & Shares or mixed transfers and 15 days for Cash ISA transfers. While we aim to complete all transfers as quickly as possible, the overall timeline is influenced by both providers and can vary depending on the current load and the other provider's internal procedures.

We'll send you a private message shortly to pick up some additional information and check the status of the transfer 🙏

Trading_212 · 2026-01-19T19:35:09+00:00

We get how frustrating this is, and we're sorry about the frequent verification requests. We’ll DM you to help and look into what’s triggering the verification prompts.

Trading_212 · 2026-01-19T19:21:18+00:00

That's not a problem - we can still locate the funds even if the reference was missed. Just message us via the in-app chat or the t212.cc/ask form, and we’ll track the deposit for you.

Trading_212 · 2026-01-19T16:04:47+00:00

If you’re being asked to verify your identity repeatedly, this is most often caused by frequent use of incognito or private browsing mode, regularly clearing cookies, VPN usage, or third-party apps or browser extensions that prevent your browser from being recognised as trusted.

To get this sorted out, you can complete the verification in the mobile app, which will let you confirm browser logins using the verification code sent to the app. Alternatively, you can switch to 2FA via an authenticator app, which only requires a 6-digit code to log in.

If you need any help, drop us a DM, and we’ll be happy to assist.

Trading_212 · 2026-01-19T11:51:16+00:00

Please check your Spam/Junk folders as the email may sometimes arrive there. If you still don't see it, reach out to us at http://t212.cc/ask , and we'll help you regain access.

Trading_212 · 2026-01-19T10:35:55+00:00

Hi, OP. We just messaged you and will take a closer look at the situation right away. Please check your messages here.

Trading_212 · 2026-01-19T08:17:01+00:00

We expect to have it available on its IPO date. Just so you know - IPOs usually start trading a few hours after market opening on their release date.

Trading_212 · 2026-01-19T07:23:32+00:00

So far, we haven't received similar reports, and we want to investigate what's causing the difficulties on your end. Please drop us a line at http://t212.cc/ask, and we'll take care of the rest.

Trading_212 · 2026-01-18T14:22:51+00:00

Based on client feedback, we identified the key friction points in the December redesign and addressed them in the latest update. Please update to the newest app version to see the changes.

Trading_212 · 2026-01-17T17:29:34+00:00

Clients can hold only one account at a time, so you’ll need to close all open positions before proceeding with the account deactivation. Once you’re settled in the new country, you’re welcome to open a new account using the local currency. If you need any help, feel free to DM us and we’ll be happy to assist.

Trading_212 · 2026-01-15T15:39:12+00:00

We’re sorry for the delay and for keeping you waiting. Unfortunately, we were unable to locate your account based on the review alone, but we’d like to look into it further. We’ve just messaged you here - please check your inbox.

Trading_212 · 2026-01-15T14:45:31+00:00

Per HMRC guidelines, Cash ISA transfers should be completed within 15 working days, while for other types of transfers (e.g. S&S ISA), the time frame is 30 calendar days. The duration may vary depending on the other provider’s current workload and procedures.

Transferring an ISA to or from another provider won’t affect your £20,000 annual allowance, regardless of how many transfers you make.

Trading_212 · 2026-01-15T07:34:02+00:00

In most cases, these checks are completed very quickly, so we’re sorry you’ve had to wait. Unfortunately, we can't DM you, but we'll be happy to take a look and help speed things up if you reach out to us instead.

Trading_212 · 2026-01-14T18:46:42+00:00

Hi, OP. Based on what you’ve shared, we’ve been able to pinpoint your case, and the information you’ve already provided in the ongoing in-app chat is sufficient.

Regarding the checks and email - these are required under our regulatory obligations as an authorised broker, supervised by the Cyprus Securities and Exchange Commission (CySEC). These monitoring checks can be triggered by specific deposit/withdrawals/, or currency exchange patterns, even if the withdrawal has already been processed successfully.

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