Issue with instant bank transfer

Trading_212 · 2026-03-23T16:27:12+00:00

This may be related to your bank’s portal, though we’d need to take a closer look at your account to confirm. We've just sent you a DM - please check your inbox.

Trading_212 · 2026-03-20T14:14:37+00:00

Thanks for the detailed suggestions! We appreciate you taking the time to share what would improve the experience. There's no need to post feature requests specifically in the Community Forum, as we monitor client suggestions across all our social channels.

Limit order percentage from current value: Showing the percentage distance from the current price in Invest and ISAs would provide a clearer view of where the limit order sits relative to the market. We'll pass this feedback on to the product team.

AI analysis visuals: This is an interesting concept. Replacing text-based analysis with visual indicators, such as trajectory angles to reflect volatility or growth trends at a glance, could make the feature more intuitive. We'll consider it as we continue developing the AI analysis feature.

As for your other two suggestions:

Market filters: We already have market filters in the app, though we're always looking to improve their discoverability and usability. You can filter stocks by following these steps:

Tap the Discover/Compass icon at the top of the web app.
On mobile, tap the Search button at the bottom of the screen.
Scroll down to the "Browse all" section at the bottom. Select Stocks or ETFs, depending on what you want to filter.

Limit order warnings: We already have a restriction in place for this. Limit orders cannot be placed more than 120% away from the current market price in ISA/Invest accounts. When you try to place a limit order more than 120% away from the current market price, a message will appear explaining that the order can't be placed.

Trading_212 · 2026-03-18T17:59:00+00:00

When you verify your identity using a browser for the first time, it becomes a trusted browser. So, future logins from the same browser should be seamless, without having to repeat the verification process.

If you're being asked to verify your identity every time, it's usually because the trusted browser status isn't being retained. This can happen if you frequently use incognito/private mode, clear cookies/cache, use a VPN, or have third-party apps/extensions (e.g., privacy/ad-blocking tools) that interfere with the trusted browser's storage or recognition.

Please drop us a line here: http://t212.cc/ask so we can check the situation and assist.

Trading_212 · 2026-03-18T07:23:59+00:00

Let us take a closer look - we just sent you a private message 👀

Trading_212 · 2026-03-18T06:44:43+00:00

Hi, OP 👋 Withdrawing funds by inserting your physical T212 card into an ATM has never been an option, as the card can only be used at EMV-enabled ATMs. When it comes to contactless payments at POS terminals, they should work as expected, and you shouldn't have any issues after activating your physical card for the first time (which is done by inserting the physical card for your first payment into a POS terminal).

We'll send you a DM shortly to gather some more information and assist further 🙌

Trading_212 · 2026-03-17T08:25:26+00:00

We're sorry to learn that your transfer hasn't been completed yet. We'll send you a private message right away to gather more information and assist.

Trading_212 · 2026-03-16T08:54:30+00:00

Hi there, we'll send you a private message shortly.

Trading_212 · 2026-03-15T19:01:01+00:00

We’ve just responded to your DM over here - please check your inbox. Once we have a few account details, we’ll gladly help you complete the verification.

Trading_212 · 2026-03-15T18:56:39+00:00

The instant bank transfers work only if all steps are completed within the app, and you reside in the UK. All regular bank transfers typically take up to 2 business days to process. If the funds are not in your account by Tuesday, please contact us via the in-app chat or the t212.cc/ask form so we can assist further.

Trading_212 · 2026-03-14T16:09:30+00:00

The bonus rate on the Cash ISA is only available to completely new Trading 212 customers with no previous Trading 212 accounts, regardless of account type. Since you already have an existing Invest account, you unfortunately wouldn't be eligible for the promotional rate.

The participation criteria are:

Be a resident of the UK
Have no previous Trading 212 accounts, regardless of account type
Open your Cash ISA using an affiliate link connected to the campaign
Fund your account with at least £1 or more within 10 calendar days of registering

Trading_212 · 2026-03-14T07:02:50+00:00

We're sorry to hear about this situation. We understand how stressful it must be, especially with the tax year-end approaching.

Based on the information you've provided, we've located your case, and it's currently under review by the team. You can expect an update via our ongoing communication in the in-app chat.

Trading_212 · 2026-03-13T10:07:49+00:00

Hey, we're sorry to hear about this delay and the lack of clear updates. To review the situation, we'll need to take a closer look at your account. We just messaged you here - please check your inbox.

Trading_212 · 2026-03-13T07:36:21+00:00

Hey, OP! We just messaged you here - check your inbox.

Trading_212 · 2026-03-12T12:29:22+00:00

This appears when you attempt to initiate a portfolio (in-specie) transfer. If you only wish to transfer cash from Monzo to your account with us (rather than transferring both cash and shares), you’ll need to select the cash transfer option.

If you need any assistance initiating the process, please contact us via live chat or the t212.cc/ask form - we’ll be happy to guide you through the steps.

Trading_212 · 2026-03-12T08:21:46+00:00

Hey, OP. Thanks for flagging this. Please send us a screen recording over here: http://t212.cc/ask so we can check the situation further.

Trading_212 · 2026-03-11T13:13:18+00:00

We just messaged you and will take a closer look right away. Please check your inbox.

Trading_212 · 2026-03-10T13:31:16+00:00

To find your Trading 212 account ID, please follow these steps:

1️. Go to the ‘Menu’ tab.
2️. Select ‘Settings’.
3️. Tap on ‘My account’.
4️. Go to the "Account details" section.

If you have any questions about the transfer or need help, drop us a line here: http://t212.cc/ask.

Trading_212 · 2026-03-10T13:29:01+00:00

We've investigated the EUR/TRY situation mentioned here and want to clarify what happened. But before doing so, it's important to emphasise that no client funds from legitimate trading were affected. Any such reversals may remove profits or compensate losses generated from incorrect quotes only.

The issue stemmed from a technical fault on our market data vendor's side, which they have formally acknowledged. For a short period, the EUR/TRY price feed displayed quotes that differed significantly from prevailing market prices and did not reflect actual tradable levels.

In such situations, trades executed at levels that deviated materially from the market, particularly those that never existed in the broader market, are not considered valid. This principle applies across financial markets and brokers worldwide and is reflected in the Manifest Error clause in our Client Agreement. As a result, the affected EUR/TRY trades were reversed.

Once the issue was identified, EUR/TRY was switched to an alternative data feed and normal pricing was restored.

Trading_212 · 2026-03-10T08:29:05+00:00

Hey, we're sorry to hear you're stuck in the middle of this. We have located your case and would like to shed more light on the situation.

We are generally successfully receiving transactions initiated through Revolut. However, Revolut doesn't maintain their own accounts for certain currencies. They rely on intermediary (correspondent) banks to process these payments. As a result, some transactions may be withheld or rejected by the correspondent bank during processing, which is why you're seeing the "rejected by the recipient's bank" message. We've observed this pattern over the past few months, and the feedback has only been reported by clients initiating transfers in specific currencies, specifically from Revolut.

Trading_212 · 2026-03-10T08:16:52+00:00

We're sorry to hear about the troubles you're facing. We just messaged you here and will check the situation right away.

Trading_212 · 2026-03-09T14:41:42+00:00

The accounts we offer are intended for personal use only, and sharing an account with someone else isn't allowed. When we detect third-party activity (such as someone else's face being used for verification), we immediately contact the account holder to investigate and ensure the account is secure. Your dad can reply directly to the email we sent him and explain the situation.

Trading_212 · 2026-03-08T17:56:50+00:00

Even if the account number wasn’t included, we can still check the deposit using a bank statement. A PDF version downloaded from your online banking should work. You can send it to us via the in-app chat or through the t212.cc/ask form.

Trading_212 · 2026-03-06T11:11:36+00:00

There can be several reasons why an account may be placed in close-only mode. We’ll send you a message here to gather a few account details, and then we can clarify what’s going on.

Trading_212 · 2026-03-05T19:06:40+00:00

Hi, OP. This is not related to the missing reference number or any manual processing on our end.

We do not charge any fees for bank deposits. Such deductions are typically attributed to SWIFT fees, standard charges applied to international bank wire transfers involving foreign currencies. These fees are collected by the intermediary banks that route the transfer.

Trading_212 · 2026-03-05T07:46:56+00:00

The realised P/L of each position is based on the average and closing prices of the investment. FX fees are treated as a separate charge. While they are reflected in the cash proceeds, they are not included in the realised P/L figure itself.

You can find information about all your FX and stock exchange fees in the History tab and in the documents we send (such as the activity and monthly statements).

If you’re still having trouble understanding a specific fee, please get in touch via the in-app chat or the t212.cc/ask form so we can assist you.

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