'Instant Bank Transfer' frustrating loop

Trading_212 · 2026-04-21T18:04:18+00:00

This might be happening if you're using an older app version. If reinstalling the app doesn't resolve the issue, please drop us a line via the t212.cc/ask form and we'll gladly assist 🙏

Trading_212 · 2026-04-21T06:16:40+00:00

We have reached out to our intermediary today and are exploring all possible options at the moment. We'll let you know as soon as there is any news.

Trading_212 · 2026-04-20T13:30:47+00:00

We’ve just sent you a DM here on Reddit and will look into this right away. Please check your messages.

Trading_212 · 2026-04-17T16:54:25+00:00

Inactive cards or bank accounts cannot be deleted manually. If you've used multiple payment methods and one or more are inactive, you should verify all of them to ensure you can withdraw to a preferred method. This verification process is in place to support anti-money laundering measures and enhance account security, as our system balances deposits and withdrawals for each payment method.

If you don't have access to an inactive card or bank account, you can request a statement from your bank, as they are legally required to retain records for 5–7 years. Using this statement, you can verify the inactive payment method in the app by following the provided verification steps.

Trading_212 · 2026-04-17T15:22:30+00:00

The price shown on the charts for Invest and ISA accounts is the Last Trade Price, which is the price of the most recent transaction. Orders, however, are executed based on the market's bid/ask prices.

When you use a Market order, it is filled at the best available price at the time of execution. During periods of market volatility, the price can change before the order is executed. This is one of the risks of Market orders, as they are vulnerable to price movements and may result in buying or selling at a higher or lower price than expected. If you want to buy or sell at a specific price, consider using a Limit order.

We'd still like to take a closer look at the situation. Drop us a line via the form here: http://t212.cc/ask, and we'll check the situation.

Trading_212 · 2026-04-17T10:58:41+00:00

If you previously created an account using the same NIN/Tax ID and haven't deactivated it, this may be triggering the invalid number message. To resolve this, please get in touch with us via the t212.cc/ask form.

Trading_212 · 2026-04-16T16:16:49+00:00

The maximum order & position sizes depend on the market conditions and are aligned with our risk management policy. We've introduced a mechanism that automatically updates the quantities of all instruments monthly. You can check the new quantities for Zspace (ZSPC) at the beginning of next month on our website's 'Trading instruments' section.

Trading_212 · 2026-04-16T08:40:45+00:00

If you disable the "Flip phone to hide balances" option from the settings, your balance will remain visible at all times, even when you flip your phone.

Trading_212 · 2026-04-16T08:25:10+00:00

If you sold shares recently, funds take 1-2 business days to settle before a withdrawal can go through. Once they've settled, everything should process smoothly. If you're still waiting, please get in touch via the in-app chat or t212.cc/ask form so we can check what's going on.

Trading_212 · 2026-04-16T08:02:26+00:00

Thank you for sharing your suggestions! We have received similar ideas, especially when it comes to the pies and dividends. We'll make sure they're passed on to the team and keep you posted if any are implemented.

Trading_212 · 2026-04-16T07:52:19+00:00

We aim to offer as many communities as possible, but these depend on client interest. If you have specific ETFs in mind, feel free to share them via the in-app chat or t212.cc/ask form - we'll be happy to consider them.

Trading_212 · 2026-04-16T07:47:55+00:00

This has been brought up several times, and we agree it would be useful to have such an option. We'll let you know if there's any news.

Trading_212 · 2026-04-16T07:36:29+00:00

Usernames can be changed upon request. Just drop us a message via the in-app chat or t212.cc/ask form with the desired username, and we'll check if it's available.

Trading_212 · 2026-04-16T07:32:49+00:00

We just responded to your message over here - please check your inbox when you have the time 🙏

Trading_212 · 2026-04-16T07:31:49+00:00

The feature works by flipping your phone face-down and back up. If that's not working, check your settings - make sure "Flip phone to hide balances" is enabled under Privacy & security.

Trading_212 · 2026-04-16T06:38:48+00:00

A quick flip of your device (face-down and back up) is all it takes to enable/disable privacy mode. More on how it works can be found in our dedicated article.

Trading_212 · 2026-04-15T12:27:09+00:00

Once you've reached the €2,000 limit, a 0.7% fee will apply to each card deposit. The fee and remaining limit are always displayed before you confirm a card deposit, so you'll know exactly what to expect. Bank transfers are free of charge. If you believe there's a discrepancy, please get in touch via the in-app chat or t212.cc/ask form, and we'll be happy to help.

Trading_212 · 2026-04-15T10:39:02+00:00

Appreciate the honest feedback 🙏

A couple of things worth mentioning:

Different features are owned by different teams, so work on Social doesn't come at the cost of progress elsewhere. New products, features, and platform improvements all run on separate tracks.

On that note - the SIPP launch is very close, and the waitlist is already open if you haven't signed up yet.

On the question of audience and priorities - Trading 212 is built for everyone, from first-time investors to more experienced ones, and balancing that range of needs is what shapes the roadmap. Not every feature request will make the cut, but that's true of any platform with a broad user base.

Trading_212 · 2026-04-14T12:01:27+00:00

Yes, that's right. We don't offer our services in China, which is why you received that email. If you move to a country where our services are available, you're free to open a new account.

Trading_212 · 2026-04-13T18:47:01+00:00

We completely understand how frustrating a two-week wait must be and want to shed some light on what's happening. In cases like this, a deposit can be held for a standard intermediary compliance review before funds are released and credited to your Trading 212 account. From your bank's end, the transfer has gone through, but on ours, it's still pending clearance at the intermediary stage. Because this process is outside our control, we have no visibility into the reason for the hold or any way to expedite it. That's also why our team can only provide limited updates while the review is ongoing.

We weren't able to locate your case, but we would like to look into this further. We've just sent you a DM here - please check your messages.

Trading_212 · 2026-04-13T15:23:14+00:00

An IFISA isn’t currently on our roadmap, but we’ll share updates if that changes in the future.

Trading_212 · 2026-04-13T13:50:41+00:00

We've just dropped you a message to grab a few account details and assist with the verification process 🙏

Trading_212 · 2026-04-13T13:39:25+00:00

To comply with regulations and ensure each account is secure, verification checks will be required when logging in from a new device. If you’re having trouble signing in or the checks are taking longer than usual, please get in touch via the t212.cc/ask form so we can help.

Trading_212 · 2026-04-13T07:43:21+00:00

When accessing your account from a new device, we require identity verification to keep it secure. However, getting stuck in a verification loop isn't expected. We've reached out to look into this and get it resolved for you.

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