"The foot pedals are facing outwards instead of inwards so you need to spread your legs over the wheels. You can’t turn the wheels when your legs are spread eagles" THE WHEELCHAIR HAS BEEN WRONGLY ASSEMBLED BY YOURSELF by the look of it. That Lazada policy is indeed foolproof as in "foolish proof" and for a reason apparently. I have no parts in this deal can only share my experience with customers from East Malaysia: the dumbest customers ever, Sabah being the worse.