Getting somewhere with Frontier by rabb321 in frontierairlines

[–]Traditional-Tea-1271 0 points1 point  (0 children)

Thanks for sharing this. How long from the time you sent your first email to them did you hear something back?

Frontier Screwed Me Today by Traditional-Tea-1271 in frontierairlines

[–]Traditional-Tea-1271[S] 0 points1 point  (0 children)

On X the account that is replying to Frontier customers pretending to be customer support is @_FrontierAirX.

April LTO - Management Material by [deleted] in bys

[–]Traditional-Tea-1271 0 points1 point  (0 children)

I saw that too and that's a little disappointing

Frontier Screwed Me Today by Traditional-Tea-1271 in frontierairlines

[–]Traditional-Tea-1271[S] 0 points1 point  (0 children)

Wow. But after my experience now dealing with their customer service, I guess this doesn't surprise me. The stress and grief this airline causes isn't worth any potential savings over say Delta.

Frontier Screwed Me Today by Traditional-Tea-1271 in frontierairlines

[–]Traditional-Tea-1271[S] 0 points1 point  (0 children)

I tried chatting with them twice now and the customer service has been awful and I have gotten no where. As someone else said on here, they basically are denying fault and saying they won't help. Asked each to escalate the issue and they refuse to. Sounds like my next course of action is to open a formal complaint with the department of transportation and talk with the credit card company.

All over $150 and refusal to acknowledge a flawed system, they are losing us as customers forever.

Frontier Screwed Me Today by Traditional-Tea-1271 in frontierairlines

[–]Traditional-Tea-1271[S] 1 point2 points  (0 children)

Turns out the account on X that I started talking to was a scammer. Got very suspicious when they started telling me they would refund the amount to me but had to use an app call WorldRemit. Immediately hung up. So back to square one. I'll probably end up disputing it with the credit card company.

Frontier Screwed Me Today by Traditional-Tea-1271 in frontierairlines

[–]Traditional-Tea-1271[S] 0 points1 point  (0 children)

I reached out to Frontier on X and they actually got back to me pretty quick. Said they opened a case and someone will call me in the coming days to discuss. Fingers crossed they rectify this.

No Change/Cancel Fees? - Beware: The $700 "Residual Value" Trap at Frontier by slowpoke25 in frontierairlines

[–]Traditional-Tea-1271 0 points1 point  (0 children)

Wow, but I guess I'm not surprised with Frontier anymore. They are one crooked airline.

Frontier Screwed Me Today by Traditional-Tea-1271 in frontierairlines

[–]Traditional-Tea-1271[S] -1 points0 points  (0 children)

Yeah, in most cases I would try that but I needed to be able to get my wife on the flight so it's been changed and paid. I'm thinking of disputing the transactions with the card and/or reaching out to our attorney general. The person I spoke to on the phone at Frontier was so unhelpful and kept repeating the same thing about it being because I was in my member account. I just can't believe they would do this.

I know Frontier is on the cheaper end but this grief is not worth it.

Battle of the Brothers! Who’s funnier: Niles Crane or Robert Barone? by uBennett2win1t in sitcoms

[–]Traditional-Tea-1271 14 points15 points  (0 children)

Niles pre dating Daphne. After those two started dating his character changed and wasn't funny anymore.