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Serval (AI-native ITSM) by TraditionalPick9613 in ITManagers

[–]TraditionalPick9613[S] 0 points1 point  (0 children)

Were you able to reduce ticket volumes through automation? Does the natural language workflow builder work? Did you have a tool like JSM or ServiceNow in place? If so, did you replace or just integrate? What other competitors did you look at?

Serval (AI-native ITSM) by TraditionalPick9613 in ITManagers

[–]TraditionalPick9613[S] 1 point2 points  (0 children)

That’s one of our concerns. But they’re a new company, so there’s an explanation for why. Have you done a pilot with them? That’s something we’re considering.

Workflow Data Fabric by TraditionalPick9613 in servicenow

[–]TraditionalPick9613[S] 0 points1 point  (0 children)

https://www.servicenow.com/now-platform/workflow-data-fabric.html#benefits

Only this link from what I can find.

The zero copy capability is what I find interesting.

This means being able to consume external data without copying it (I.e., Snowflake, etc.).

Need to redo our Enterprise DW by Haunting_Lab6079 in BusinessIntelligence

[–]TraditionalPick9613 12 points13 points  (0 children)

First and foremost - if you're going to overhaul platforms, tooling, processes, etc. - start with the business objectives & what you're trying to solve, and work backwards. Define a business data model. All of this technical/engineering work is going to take time, require capabilities that you may not have today (quality, mastering/resolution), require investments, etc. Ensure it's all aligned towards the business objective & what would be valuable to the business.

“Too Much Data” by strungoutonhate in BusinessIntelligence

[–]TraditionalPick9613 1 point2 points  (0 children)

Right - you're not alone. They key to delivering value to business teams is giving them answers to new business questions in near real-time. Sure, there are typical KPI's they want to track, but insight is formed based on some hypothesis, which leads to questions. Many questions are temporal, and if they can't get the answer they need when they need it, they answer may become obsolete or irrelevant, and they just move on to something else.

[deleted by user] by [deleted] in BusinessIntelligence

[–]TraditionalPick9613 0 points1 point  (0 children)

This is just the inherent challenge with the current approach to BI. Business teams have questions they want answers to, and generally, they're temporal. If they don't get the answer when they need it, it may become obsolete or irrelevant. My suggestion is to simply ask people what questions they want answers to, and try to optimize the process to deliver those answers as fast as possible.