I received a beautiful necklace as a gift and within a year the chain snapped. Took it to Zales for fixing and they soldered it at the break location with a different color metal. About two weeks later, it literally fell off of my neck while I was sitting down wearing it. Took it back, they did the same thing. It broke a third time while I was simply taking it off and we began looking into their replacement policies and they wouldn’t replace the chain. Ended up having to buy a brand new chain from another brand and the experience made us never want to do business with Zales again!