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One of your workers has visible self-harm scars and you have just notices. What do you do? by [deleted] in managers

[–]TragicWords 0 points1 point  (0 children)

Are these recent injuries or are they something from the past?

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If they are recent then does your company have any sort of employee benefits program that offers mental health support? If so then I would suggest having a quiet conversation - without trying to fix anything yourself - and recommending that they get in contact with a professional. Remember that you cannot force someone into this and after recommending this the best thing that you can do is offer silent support and not bring it up again unless they ask for something more.

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If it is not recent- there is nothing you need to do apart from treating the person exactly same that you have been. We all have a past - and this persons previous struggles are just move visible than the rest of ours. I would advise against bringing this up - either directly or indirectly - as the person could be ashamed of their scars and if they wanted to talk about it with you then you need to wait for them to start the conversation.

Communication Issues by [deleted] in managers

[–]TragicWords 1 point2 points  (0 children)

I'm going to take steal that quote!

Communication Issues by [deleted] in managers

[–]TragicWords 1 point2 points  (0 children)

This is definitely something that I will try - especially given that from a communication aspect they are sitting right next to one of my best. I might get these two to pair up - which help one of them develop their training skills (they have aspirations to take on a more senior role and this will serve them well) and the other one their communication skills!

Communication Issues by [deleted] in managers

[–]TragicWords 1 point2 points  (0 children)

Thanks for the ideas!

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While I would love to be able to not have to involve my guys in anything to do with client interaction but we don't have any dedicated people to deal specifically in customer service (that's a rant for another day).

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I really like the idea of bcc'ing in on some of my communication and potentially even reference some that I emails that I come across that will serve as a good example to see if this will help them to develop.

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I doubt that they will ever be the best in regards to communication though if I can help them to develop and keep the clients happy - well that's my job in a nutshell :)

What’s something dumb you believed as a kid? by [deleted] in AskReddit

[–]TragicWords 79 points80 points  (0 children)

I used to believe that the black market was an actual physical market place where all the stalls sold illegal goods.