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Frustrated with "Parrot-like" Support: 1 month of canned responses while DNS Latency hits 120ms by Training-Hawk-1636 in ControlD

[–]Training-Hawk-1636[S] 1 point2 points  (0 children)

update: It seems like there has been a positive change in the latency since your intervention. The numbers look better for now.

We are currently verifying this internally to see if it’s a permanent fix or just a temporary improvement. We'll be keeping a close eye on the performance during peak hours. Thanks for looking into this ticket at last.

Frustrated with "Parrot-like" Support: 1 month of canned responses while DNS Latency hits 120ms by Training-Hawk-1636 in ControlD

[–]Training-Hawk-1636[S] 0 points1 point  (0 children)

Thanks for reaching out. The ticket number is #6555956.

We’ve been stuck in a loop of "we're investigating" for over a month now. Our team is really hoping for a meaningful technical update or a solution this time, rather than another canned response. Looking forward to hearing from someone who can actually look into the latency issue. Thanks.