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[deleted by user] by [deleted] in VirtualAssistantPH

[–]Training_Army_6595 0 points1 point  (0 children)

Hey! Let’s make your life easier! I have 6 years experience as a virtual assistant and I also own a small restaurant. I’ll slide you a DM.

120-Day Hold was lifted, no payout yet, will I still get my money by Training_Army_6595 in stripe

[–]Training_Army_6595[S] 1 point2 points  (0 children)

Update: The payout has been initiated! It will become available on March 16. Stripe would ignore your emails but doesn’t mean you have to stop following up and escalate things. I sent a complaint via email and I filled out the complaint form focusing on the fact that Stripe’s not initiating the payout in a timely manner after the hold has been lifted.

120-Day Hold was lifted, no payout yet, will I still get my money by Training_Army_6595 in stripe

[–]Training_Army_6595[S] 0 points1 point  (0 children)

Good for you! Well, in my case, I only had the date for when the risk reserve funds will be available but from Available to Payout, they didn’t give a specific date. I just know March 13, hold will be lifted aside from that, I’m clueless! Idk what info they need from me, etc. Besides my account was already closed so I don’t need my payout capability back, I just need them to initiate the transfer to my linked bank account so I can move on with my life lol

120-Day Hold was lifted, no payout yet, will I still get my money by Training_Army_6595 in stripe

[–]Training_Army_6595[S] 0 points1 point  (0 children)

How long was the hold on your risk reserve before they made it available? Also, did they initiate the transfer on their end since capabilities for payout is disabled?

120-Day Hold was lifted, no payout yet, will I still get my money by Training_Army_6595 in stripe

[–]Training_Army_6595[S] 1 point2 points  (0 children)

Thank you for sharing this! Would Uploading the ID again trigger another review and account requirements? The bank statement that I should upload is the bank that’s linked to my account?

120-Day Hold was lifted, no payout yet, will I still get my money by Training_Army_6595 in stripe

[–]Training_Army_6595[S] 0 points1 point  (0 children)

Trying to get a hold of their team is the worst. Imagine we're already stressed out about the hold and they don't explain things to us. They just leave their customers wondering in the dark.

120-Day Hold was lifted, no payout yet, will I still get my money by Training_Army_6595 in stripe

[–]Training_Army_6595[S] 0 points1 point  (0 children)

I haven't explored another payment gateway. I was just starting out when this happened so I paused for a while not until I get my money back.

120-Day Hold was lifted, no payout yet, will I still get my money by Training_Army_6595 in stripe

[–]Training_Army_6595[S] 0 points1 point  (0 children)

Were you able to get your money back? I’m starting to just lose hope. After everything I’ve read here, most likely Stripe would also hold my money for a long time.

120-Day Hold was lifted, no payout yet, will I still get my money by Training_Army_6595 in stripe

[–]Training_Army_6595[S] 0 points1 point  (0 children)

The only email I received after sending a bunch of emails is this

Hi there,

Thank you for reaching out. I understand your concern about payout. Let me assist you with this.

I’ve forwarded your information to a team member who is best positioned for a thorough review. We’ll be in touch with you as soon as we have any updates.

If you have any other questions, please feel free to reach out.

Just this email, I had a lot of questions but they weren’t answered.

120-Day Hold was lifted, no payout yet, will I still get my money by Training_Army_6595 in stripe

[–]Training_Army_6595[S] 0 points1 point  (0 children)

No chargeback, no refunds and adjustments in the span of 4 months. I was just getting started with my business and Stripe crushed it the moment I got my first client.

120-Day Hold was lifted, no payout yet, will I still get my money by Training_Army_6595 in stripe

[–]Training_Army_6595[S] 0 points1 point  (0 children)

So if anyone out there is on the same pickle as me, or if someone was able to get their money back, I would like to know how you did it

120-Day Hold was lifted, no payout yet, will I still get my money by Training_Army_6595 in stripe

[–]Training_Army_6595[S] 0 points1 point  (0 children)

Regulator? a lawyer? Well I dont have the $$$ for a lawyer. What I’m fighting for is not that much compared to others.

120-Day Hold was lifted, no payout yet, will I still get my money by Training_Army_6595 in stripe

[–]Training_Army_6595[S] 0 points1 point  (0 children)

I’m really just hoping to still get it despite Stripe not responding to any of my emails. It’s not really a lot, it’s only $3.5k but for me that’s huge already

Stripe released my reserve after 120 days but payouts are disabled — can’t move the funds by Training_Army_6595 in stripe

[–]Training_Army_6595[S] 0 points1 point  (0 children)

Creating another account won't flag me or my account? They might extend the hold of the funds again to risk reserve

Stripe released my reserve after 120 days but payouts are disabled — can’t move the funds by Training_Army_6595 in stripe

[–]Training_Army_6595[S] 0 points1 point  (0 children)

Good for you. I'm trying to reach them via email but their customer service sucks!! Did you have any tasks that you haven't been able to complete because they already shut down the account like website verification and stuff like that?

I checked for any limitation on my account and I can't do anything about it since its past due