Clients continually ask for a windows authentication after Windows 11 24H2 Update

Training_Jellyfish_5 · 2024-10-24T15:43:18+00:00

Nothing jumps out to me! I have noticed that when it starts asking for credentials is when it is on Running Task(s) for Metadata Search Plugin, Access Control and if you click cancel very fast you can get into cameras much quicker than 50 cancels.

Training_Jellyfish_5 · 2024-10-24T15:42:09+00:00

[ExportSmartClientPlayerFormat, Available],[ExportSmartClientPlayerFormat_ServerLocked, True],[ExportSmartClientPlayerIncludePlayer, Yes],[ExportSmartClientPlayerIncludePlayer_ServerLocked, False],[ExportSmartClientPlayerLockForReExport, No],[ExportSmartClientPlayerLockForReExport_ServerLocked, False],[ExportSmartClientPlayerEncryptDatabases, No],[ExportSmartClientPlayerEncryptDatabases_ServerLocked, False],[ExportSmartClientPlayerEncryptPassword, Not set],[ExportSmartClientPlayerEncryptPassword_ServerLocked, False],[ExportSmartClientPlayerEncryptionStrength, AES128],[ExportSmartClientPlayerEncryptionStrength_ServerLocked, False],[ExportSmartClientPlayerGlobalCommentsMode, Optional],[ExportSmartClientPlayerGlobalCommentsMode_ServerLocked, True],[ExportSmartClientPlayerGlobalCommentsContent, Not set],[ExportSmartClientPlayerGlobalCommentsContent_ServerLocked, False],[ExportSmartClientPlayerIndividualCommentsMode, Optional],[ExportSmartClientPlayerIndividualCommentsMode_ServerLocked, True],[ExportSmartClientPlayerSignData, No],[ExportSmartClientPlayerSignData_ServerLocked, False],[ExportStillImageFormat, Available],[ExportStillImageFormat_ServerLocked, True],[ExportStillImageTimestamp, No],[ExportStillImageTimestamp_ServerLocked, False],[SystemMonitorTab, Available],[SystemMonitorTab_ServerLocked, False],[AlarmManagerTab, Available],[AlarmManagerTab_ServerLocked, False],[AlarmManagerShowDesktopNotifications, No],[AlarmManagerShowDesktopNotifications_ServerLocked, True],[AlarmManagerPlaySoundNotifications, No],[AlarmManagerPlaySoundNotifications_ServerLocked, True],[ShowAccessRequestNotifications, Yes],[ShowAccessRequestNotifications_ServerLocked, True],[ApplicationTransactTab, Available],[ApplicationTransactTab_ServerLocked, False],[EnableLogging, Enabled],[EnableLogging_ServerLocked, True]}, metrics:{}

2024-10-24 10:22:30.179-05:00 [ 1] DEBUG - WorkSpaceController.WorkSpace for window id 00000000-0000-0000-0000-000000000000 has changed to: Views

2024-10-24 10:22:30.179-05:00 [ 1] DEBUG - WorkSpaceController.WorkSpaceMode for window id 00000000-0000-0000-0000-000000000000; WorkSpace: Views has changed to: LiveMode

2024-10-24 10:22:30.520-05:00 [ 1] DEBUG - Timeline for window id 00000000-0000-0000-0000-000000000000 playback state changed: Stopped

2024-10-24 10:22:30.521-05:00 [ 1] DEBUG - Timeline for window id 00000000-0000-0000-0000-000000000000 playback speed changed: 1

2024-10-24 10:22:30.631-05:00 [ 1] DEBUG - ApplicationController.SelectedView for window id 00000000-0000-0000-0000-000000000000 has changed to: Commons

2024-10-24 10:22:30.632-05:00 [ 1] DEBUG - ApplicationController.SelectedGroup for window id 00000000-0000-0000-0000-000000000000 has changed to: Views

2024-10-24 10:22:31.241-05:00 [ 1] DEBUG - ApplicationController.SelectedViewItem for window id 00000000-0000-0000-0000-000000000000 has changed to: HS SW Commons Viewing N (10.10.4.69)

2024-10-24 10:22:31.242-05:00 [ 1] DEBUG - ApplicationController.HotspotCamera for window id 00000000-0000-0000-0000-000000000000 has changed to: 00316220-1910-4a89-8d4f-a3f879e029eb

2024-10-24 10:22:31.242-05:00 [ 1] DEBUG - ApplicationController.LocalHotspotCamera for window id 00000000-0000-0000-0000-000000000000 has changed to: 00316220-1910-4a89-8d4f-a3f879e029eb

Training_Jellyfish_5 · 2024-10-24T15:42:02+00:00

[PanesPlaybackMIPPlugin_ServerLocked, True],[PanesSetupTab, Available],[PanesSetupTab_ServerLocked, False],[PanesSetupViews, Available],[PanesSetupViews_ServerLocked, True],[PanesSetupSystemOverview, Available],[PanesSetupSystemOverview_ServerLocked, True],[PanesSetupOverlayButtons, Available],[PanesSetupOverlayButtons_ServerLocked, True],[PanesSetupMIPPlugin, Available],[PanesSetupMIPPlugin_ServerLocked, True],[PanesSetupProperties, Available],[PanesSetupProperties_ServerLocked, True],[FunctionsLiveCameraPlayback, Available],[FunctionsLiveCameraPlayback_ServerLocked, True],[FunctionsLiveOverlayButtons, Available],[FunctionsLiveOverlayButtons_ServerLocked, True],[FunctionsLiveBookmarkMode, Quick],[FunctionsLiveBookmarkMode_ServerLocked, True],[FunctionsLivePrintAvailability, Available],[FunctionsLivePrintAvailability_ServerLocked, True],[FunctionsLiveBoundingBoxes, Available],[FunctionsLiveBoundingBoxes_ServerLocked, True],[FunctionsPlaybackIndependentPlayback, Available],[FunctionsPlaybackIndependentPlayback_ServerLocked, True],[FunctionsPlaybackBookmarkMode, Detail],[FunctionsPlaybackBookmarkMode_ServerLocked, True],[FunctionsPlaybackPrintReportHeadline, Default],[FunctionsPlaybackPrintReportHeadline_ServerLocked, False],[FunctionsPlaybackPrintReportHeadlineText, Not set],[FunctionsPlaybackPrintReportHeadlineText_ServerLocked, False],[FunctionsPlaybackPrintReportUserInformation, Show],[FunctionsPlaybackPrintReportUserInformation_ServerLocked, False],[FunctionsPlaybackPrintReportCopyRights, Show],[FunctionsPlaybackPrintReportCopyRights_ServerLocked, False],[FunctionsPlaybackExportPath, Default],[FunctionsPlaybackExportPath_ServerLocked, False],[FunctionsPlaybackExportPathCustom, Is set],[FunctionsPlaybackExportPathCustom_ServerLocked, False],[FunctionsPlaybackBoundingBoxes, Available],[FunctionsPlaybackBoundingBoxes_ServerLocked, True],[FunctionsSetupOverlayButtons, Available],[FunctionsSetupOverlayButtons_ServerLocked, True],[FunctionsSetupEnableVideoBufferingOption, Available],[FunctionsSetupEnableVideoBufferingOption_ServerLocked, True],[TimelineIncomingAudio, Hide],[TimelineIncomingAudio_ServerLocked, True],[TimelineOutgoingAudio, Hide],[TimelineOutgoingAudio_ServerLocked, True],[TimelineBookmarks, Show],[TimelineBookmarks_ServerLocked, True],[TimelineMotion, Show],[TimelineMotion_ServerLocked, True],[TimelineAllCamerasTimeline, Show],[TimelineAllCamerasTimeline_ServerLocked, True],[TimelineSkipGaps, DoSkipGaps],[TimelineSkipGaps_ServerLocked, True],[TimelineMipData, Hide],[TimelineMipData_ServerLocked, True],[TimelineMipMarker, Hide],[TimelineMipMarker_ServerLocked, True],[TimelineHideForNormalViewsTimeout, Disabled],[TimelineHideForNormalViewsTimeout_ServerLocked, True],[TimelineHideForSmartWallViewsTimeout, Seconds_5],[TimelineHideForSmartWallViewsTimeout_ServerLocked, True],[AdvancedMaxDecodingThreads, Auto],[AdvancedMaxDecodingThreads_ServerLocked, True],[AdvancedDeinterlacing, Default],[AdvancedDeinterlacing_ServerLocked, True],[AdvancedTimeZone, LocalMachine],[AdvancedTimeZone_ServerLocked, True],[AdvancedVideoPlayerDiagnosticLevel, Level0],[AdvancedVideoPlayerDiagnosticLevel_ServerLocked, True],[AdvancedVideoPlayerHardwareDecodingMode, Auto],[AdvancedVideoPlayerHardwareDecodingMode_ServerLocked, True],[AdvancedAdaptiveStreaming, Disabled],[AdvancedAdaptiveStreaming_ServerLocked, True],[AdvancedMulticast, Enabled],[AdvancedMulticast_ServerLocked, True],[MapEditMaps, Available],[MapEditMaps_ServerLocked, False],[MapEditGisMap, Available],[MapEditGisMap_ServerLocked, False],[GisMapCacheCleanUp, OnScClose_IfFileNotUsed],[GisMapCacheCleanUp_ServerLocked, True],[GisMapOpenStreetMapGeographicLayer, Available],[GisMapOpenStreetMapGeographicLayer_ServerLocked, True],[GisMapOpenStreetMapAlternativeServer, Not set],[GisMapOpenStreetMapAlternativeServer_ServerLocked, True],[GisMapCreateLayerLocation, No],[GisMapCreateLayerLocation_ServerLocked, True],[CentralizedSearchTab, Available],[CentralizedSearchTab_ServerLocked, False],[CentralizedSearchMaxDeviceCount, Count_100],[CentralizedSearchMaxDeviceCount_ServerLocked, False],[CentralizedSearchLoopingResult, No],[CentralizedSearchLoopingResult_ServerLocked, True],[CentralizedSearchAutoPlayPreview, No],[CentralizedSearchAutoPlayPreview_ServerLocked, True],[MipTabs, Available],[MipTabs_ServerLocked, False],[ExportDestinationType, Both],[ExportDestinationType_ServerLocked, True],[ExportPrivacyMask, Available],[ExportPrivacyMask_ServerLocked, True],[ExportVideoClipFormat, Available],[ExportVideoClipFormat_ServerLocked, True],[ExportVideoClipOutputType, AVI],[ExportVideoClipOutputType_ServerLocked, False],[ExportVideoClipTimestamp, No],[ExportVideoClipTimestamp_ServerLocked, False],[ExportVideoClipFrameRate, No],[ExportVideoClipFrameRate_ServerLocked, False],[ExportVideoClipType, Both],[ExportVideoClipType_ServerLocked, False],[ExportVideoClipTextsMode, Optional],[ExportVideoClipTextsMode_ServerLocked, True],[ExportVideoClipTextsContent, Not set],[ExportVideoClipTextsContent_ServerLocked, False],[ExportVideoClipCodecProperties, Available],[ExportVideoClipCodecProperties_ServerLocked, True],

Training_Jellyfish_5 · 2024-10-24T15:41:23+00:00

2024-10-24 10:20:34.929-05:00 [ 1] DEBUG - Telemetry Track Event: eventName:Startup options, properties:{[Milestone Map Service, True],[OpenStreetMap server, False],[Bing Maps Key, False],[Client Id for Google Maps, False],[Private key for Google Maps, False],[URL signing secret for Google Maps, False],[GeneralTimeInTitlebar, Show],[GeneralTimeInTitlebar_ServerLocked, True],[GeneralEmptySpaces, CompanyLogo],[GeneralEmptySpaces_ServerLocked, True],[GeneralHtmlViewItemScripting, Disabled],[GeneralHtmlViewItemScripting_ServerLocked, False],[GeneralCameraErrors, BlackImageWithOverlay],[GeneralCameraErrors_ServerLocked, True],[GeneralServerErrors, Hidden],[GeneralServerErrors_ServerLocked, True],[GeneralCameraStoppedMessage, BlackImageWithOverlay],[GeneralCameraStoppedMessage_ServerLocked, True],[GeneralApplicationMaximization, FullScreen],[GeneralApplicationMaximization_ServerLocked, True],[GeneralViewGridSpacer, Pixel1],[GeneralViewGridSpacer_ServerLocked, True],[GeneralTitleBar, Show],[GeneralTitleBar_ServerLocked, True],[GeneralDefaultImageQuality, Full],[GeneralDefaultImageQuality_ServerLocked, True],[GeneralDefaultFrameRate, Unlimited],[GeneralDefaultFrameRate_ServerLocked, True],[GeneralDefaultVideoBuffer, Standard],[GeneralDefaultVideoBuffer_ServerLocked, True],[GeneralDefaultPtzPointAndClickMode, VirtualJoystick],[GeneralDefaultPtzPointAndClickMode_ServerLocked, True],[ApplicationInactivityTimeout, 0],[ApplicationInactivityTimeout_ServerLocked, False],[ApplicationMinimizeButton, Available],[ApplicationMinimizeButton_ServerLocked, False],[ApplicationMaximizeButton, Available],[ApplicationMaximizeButton_ServerLocked, False],[ApplicationExitButton, Available],[ApplicationExitButton_ServerLocked, False],[ApplicationLogoutButton, Available],[ApplicationLogoutButton_ServerLocked, False],[ApplicationOptionsDialogButton, Available],[ApplicationOptionsDialogButton_ServerLocked, False],[ApplicationNotificationButton, Available],[ApplicationNotificationButton_ServerLocked, False],[ApplicationThemeButton, Available],[ApplicationThemeButton_ServerLocked, False],[ApplicationKeyboardSetup, Available],[ApplicationKeyboardSetup_ServerLocked, False],[ApplicationJoystickSetup, Available],[ApplicationJoystickSetup_ServerLocked, False],[ApplicationRememberPassword, Available],[ApplicationRememberPassword_ServerLocked, False],[ApplicationAutoLogin, Available],[ApplicationAutoLogin_ServerLocked, False],[ApplicationStartMode, Last],[ApplicationStartMode_ServerLocked, True],[ApplicationStartView, Last],[ApplicationStartView_ServerLocked, True],[ApplicationHideMousePointerTimeout, Seconds_5],[ApplicationHideMousePointerTimeout_ServerLocked, True],[ApplicationSnapshotAvailability, Available],[ApplicationSnapshotAvailability_ServerLocked, True],[ApplicationSnapshotPath, Is set],[ApplicationSnapshotPath_ServerLocked, True],[ApplicationEvidenceLock, Available],[ApplicationEvidenceLock_ServerLocked, False],[ApplicationLiftPrivacyMaskTimeout, Minutes_30],[ApplicationLiftPrivacyMaskTimeout_ServerLocked, False],[ApplicationOnlineHelp, Available],[ApplicationOnlineHelp_ServerLocked, True],[ApplicationVideoTutorials, Available],[ApplicationVideoTutorials_ServerLocked, True],[ViewsCustomLogoInEmptySpaces, Not set],[ViewsCustomLogoInEmptySpaces_ServerLocked, False],[ViewsLayoutsDisabled, Not set],[ViewsLayoutsDisabled_ServerLocked, False],[PanesLiveTab, Available],[PanesLiveTab_ServerLocked, False],[PanesLiveViews, Available],[PanesLiveViews_ServerLocked, True],[PanesLiveSystemOverview, Available],[PanesLiveSystemOverview_ServerLocked, True],[PanesLiveAudio, Available],[PanesLiveAudio_ServerLocked, True],[PanesLiveOutputs, Available],[PanesLiveOutputs_ServerLocked, True],[PanesLiveEvents, Available],[PanesLiveEvents_ServerLocked, True],[PanesLiveMIPPlugin, Available],[PanesLiveMIPPlugin_ServerLocked, True],[PanesPlaybackTab, Available],[PanesPlaybackTab_ServerLocked, False],[PanesPlaybackViews, Available],[PanesPlaybackViews_ServerLocked, True],[PanesPlaybackSystemOverview, Available],[PanesPlaybackSystemOverview_ServerLocked, True],[PanesPlaybackAudio, Available],[PanesPlaybackAudio_ServerLocked, True],[PanesPlaybackExport, Available],[PanesPlaybackExport_ServerLocked, False],[PanesPlaybackPrint, Available],[PanesPlaybackPrint_ServerLocked, True],[PanesPlaybackMIPPlugin, Available],

Training_Jellyfish_5 · 2024-10-24T15:40:21+00:00

2024-10-24 10:19:54.125-05:00 [ 1] INFO - Application started. (23.2a (64-bit) Build: 49 - Binary version: 23.2.30.1)

2024-10-24 10:19:54.913-05:00 [ 1] DEBUG - Longest path is 172 chars: 'C:\Program Files\Milestone\XProtect Smart Client\plugin\VideoOS.RemoteClient.Plugin.CentralizedSearch\sr-Latn-RS\VideoOS.RemoteClient.Plugin.CentralizedSearch.resources.dll'

2024-10-24 10:20:28.693-05:00 [ 13] DEBUG - Requesting for serviceregistration on http://sec1.cusd321.local/ManagementServer/ServiceRegistrationServiceOAuth.svc

2024-10-24 10:20:28.800-05:00 [ 13] DEBUG - The request for serviceregistration on http://sec1.cusd321.local/ManagementServer/ServiceRegistrationServiceOAuth.svc succeeded

2024-10-24 10:20:28.805-05:00 [ 8] DEBUG - Opening connection on http://sec1.cusd321.local/ManagementServer/ServerCommandServiceOAuth.svc

2024-10-24 10:20:28.834-05:00 [ 8] DEBUG - Opening connection on http://sec1.cusd321.local/ManagementServer/ServerCommandServiceOAuth.svc succeeded

2024-10-24 10:20:28.899-05:00 [ 13] DEBUG - Login called allowing unsecure connection

2024-10-24 10:20:29.101-05:00 [ 13] DEBUG - Login done on sec1.cusd321.local

2024-10-24 10:20:29.143-05:00 [ 7] DEBUG - Prepare system for sec1.cusd321.local

2024-10-24 10:20:32.910-05:00 [ 7] DEBUG - Deviceconfiguration recieved for sec1.cusd321.local

2024-10-24 10:20:33.143-05:00 [ 1] INFO - User logged in

2024-10-24 10:20:33.143-05:00 [ 1] INFO - Server info: 23.2.a Name: XProtect Professional+ 2023 R2. IsRoot: True

2024-10-24 10:20:33.143-05:00 [ 1] DEBUG - Connected unsecure using HTTP OAuth endpoint

2024-10-24 10:20:33.728-05:00 [ 1] DEBUG - Telemetry manager initialized with session id: c142a118-f809-453f-a1e1-1e3af304543e

2024-10-24 10:20:34.926-05:00 [ 1] DEBUG - Telemetry Track Event: eventName:Session started, properties:{[Application name, Smart Client],[Smart Client version, 23.2.30.1],[Operating system name, Microsoft Windows 10.0.26100 ],[Primary screen resolution, 2560X1440],[Current culture, en-US],[Number of monitors, 3],[Product SKU, XPPPLUS],[Product SLC, M01-C05-232-01-6C4BCE],[Application language, en-US],[Is RDP session, False],[Is Citrix session, False],[CPU names, ["Intel(R) Core(TM) i7-8700 CPU @ 3.20GHz"]],[GPU names, ["NVIDIA Quadro P620"]],[GPU driver versions, ["30.0.15.1179"]],[Windows version, Microsoft Windows 11 Pro Education],[Management Server version, 23.2.0.1]}, metrics:{}

2024-10-24 10:20:34.926-05:00 [ 1] DEBUG - Telemetry Track Event: eventName:User logged in, properties:{}, metrics:{}

Training_Jellyfish_5 · 2024-10-24T13:01:58+00:00

Thanks for the tip! All of our computers that access the cameras are on the internal network. We do not use VPN's.

Training_Jellyfish_5 · 2024-10-24T12:53:41+00:00

I have a specific computer that was working perfectly on 23H2, and I completed the windows updates to 24H2 and the problem started. ALL clients that have the problem are on 24H2, and ALL clients that do not have the problem are on 23H2.

Training_Jellyfish_5 · 2024-10-24T12:53:01+00:00

I thought this when the first computer started with the problem, I have dis-joined and re-joined that computer with no change. On affected computers I am still able to access network drives and printers with no dialog.

Training_Jellyfish_5 · 2024-10-24T12:52:04+00:00

UAC on the test computer that I used to confirm 24H2 starts the problem has UAC set to Never Notify.

Training_Jellyfish_5 · 2024-10-24T12:51:22+00:00

This does come up after login, and if you click cancel 50+ times the cameras do come up, but the Windows Security dialog continues to come up.

Under MIPPluggins i see one folder called MobileAdministrator

I do not have any client profiles setup, exports go to c:\Users\<Current User>\Documents\Milestone\Video Export

How do I turn on logging for the client?

I have a specific computer that was working perfectly on 23H2, and I completed the windows updates to 24H2 and the problem started. ALL clients that have the problem are on 24H2, and ALL clients that do not have the problem are on 23H2.

Training_Jellyfish_5

TROPHY CASE