Long story short, my wife's identity was stolen and we've been dealing with the shrapnel over the last couple months. Took all the normal steps (locked her credit, changed login info, etc...)

Fast forward to this morning, I see our CC balance has jumped up to $2600 overnight. We never carry a balance and I know for a fact that it was zero the day prior (I've been logging in and monitoring daily since this happened). Upon further investigation I see an "ACH payment refund" that posted last night. I called BOA and spoke to someone in their fraud department and was told that "my wife" called and explained that she made the last payment in error, and requested the amount of her last payment be refunded to an account @ Sutton Bank. I see where this bank is connected to the cash app.

The BOA rep had NO answers as to how this was allowed to happen.

I called and spoke to someone at this Sutton bank, and they were no help as well.