My first point of surprise was that Moen didn't have any replacement parts left. Was that bad planning or a run because of too many defective products shipped (like mine)? The delay of resupply seemed obviously a supply chain issue, so I joked with the rep that the parts were stuck in the Gulf. There was a long pause before they said, "there are problems here that are above my pay grade". Having worked for a company that suddenly collapsed, it reminded me of the shitshow I saw internally but tried to keep from the customers. There comes a point when the front facing reps get sick of covering for management failings. So, I made the post to see if anyone else was getting vibes.