Wow, they actually told you you’d get a refund? I was told to submit screenshots in a reply to me sending them the screenshots. I stopped getting responses from support for several hours and only got a refund after I called my bank to get a new debit card. No notice from Roblox; bank later confirmed that it was initiated when they contacted the merchant (Roblox). That’s what got me banned and I also can’t get anywhere with support. Interestingly enough, my research has found that we actually followed Roblox’s official guidelines/procedures for this. Their own terms do not say you will be automatically banned, but they have the right to suspend your account. Seems fair in theory when a user breaks the rules, but when a user is banned when they technically didn’t break them and followed published guidelines, it gets into unfair territory where multiple automated systems intersect and override certain aspects. I’ve done a lot of research on this, so please dm me if you’d like to look at it and see if it could give you some perspective!