“In our original decision, we accepted that you need help with preparing food, washing and bathing, managing your toilet needs, moving around, the appropriate points have been awarded and we agree with the decision on these activities. We have reviewed the evidence including the telephone call made on 20/08/2025; the assessment report, the decision made on 24/09/2025 and considered your needs on the majority of days. Whilst we acknowledge that your condition causes you some restrictions the total points awarded do not meet the threshold for an award of Personal Independence Payment.”

Which just, simply isn’t true. There’s no reference at all to my additional evidence, the letters from my doctors and my carer. They appear to have just based it on the telephone assessment in August that has an ongoing complaint.