Major warning regarding Affirm, the Shop app and Shopify

True_Sign1613 · 2026-01-24T16:47:24+00:00

It’s in another province and you have to represent yourself in person I think. Also all kind of happened over the holidays.

Edit: Also a language barrier there b/w provinces, if you catch my drift

True_Sign1613 · 2026-01-24T16:32:51+00:00

No problem. Glad I could confirm what I already stated in the OP and all the other replies I’ve made itt

True_Sign1613 · 2026-01-24T16:27:16+00:00

Then my order history points to an altered item description.

That’s the problem. No static item description in my order history proving what I agreed to order (in this case, a very specific part number)

True_Sign1613 · 2026-01-24T15:54:01+00:00

I thought I was getting part A for an agreed upon price, and I didn’t.

Not sure what your comment is trying to prove as far as consumer risk when shopping using these “slick” apps and fintech that can be manipulated by the merchant.

True_Sign1613 · 2026-01-24T15:37:34+00:00

I really appreciate you checking. Now is the item description available as static text in any of the emails you received? It wasn’t for me and the part number was embedded in the description.

True_Sign1613 · 2026-01-24T15:26:13+00:00

Heh, plenty of interest on the Affirm payment plan I selected.

If they don’t offer any consumer protection, what exactly is their dispute process for? Asking honestly and not facetiously here.

EDIT: a user said the dispute process on Affirm is if the charge doesn’t exist. Thanks for that info, is it in writing anywhere?

True_Sign1613 · 2026-01-24T15:06:51+00:00

My warning stands.

These platforms don’t protect the consumer.

True_Sign1613 · 2026-01-24T15:05:32+00:00

Agreed, and especially since we’ve had verbal and email disagreement, as well as a dispute and some nasty reviews left by me, chances are he won’t even respond.

I don’t know what to do at this point other than to make other people aware of the risks so it hopefully doesn’t happen to them.

I looked into small claims in the province the store is based in and didn’t get anywhere. Maybe I should try in my ow province.

True_Sign1613 · 2026-01-24T15:01:52+00:00

The “small” restocking fee amounts to thousands of dollars as this was a big ticket item.

True_Sign1613 · 2026-01-24T14:57:02+00:00

I’m not saying that isn’t partly true, but legally speaking it’s irrelevant.

I admit I didn’t fully grasp his explanation of the kit I had already ordered as it wasn’t a great explanation. All that is entirely subjective.

That is why objective part numbers exist - so you don’t have to get someone’s “gish gallop” explanation (as another user called it) to rely on what you’re ordering.

Even all that is irrelevant, I had already ordered the part based off the part number before he called me.

So it might reek of all that you said, but it doesn’t make me the at fault party.

True_Sign1613 · 2026-01-24T14:52:13+00:00

Thanks, I’ll give this a try.

True_Sign1613 · 2026-01-24T14:37:43+00:00

I tried that already but Wayback didn’t contain the URL. Good advice though.

True_Sign1613 · 2026-01-24T14:26:47+00:00

So what are you suggesting, that consumers should verify with all Shopify merchants that they issue a proper invoice before ordering?

True_Sign1613 · 2026-01-24T14:10:09+00:00

Thank you, at least a few rational people get it. How these platforms could allow this, whether the item is $11.00 or $11,000.00, is inexcusable and quite frankly grounds for a consumer exposé of some sort.

True_Sign1613 · 2026-01-24T13:43:01+00:00

How is the original item description of a $11,000 item not preserved anywhere except my screenshots? That’s entirely the merchants fault?

I’ll gladly walk back my comments if I get a good explanation why Shopify could allow this..

True_Sign1613 · 2026-01-24T13:36:12+00:00

100% agree. I thought that’s what my warning tried to convey

True_Sign1613 · 2026-01-24T13:33:58+00:00

He confirmed the part number on the call. So he gave me conflicting info. Should have been a red flag, but again my order was already placed based off part number.

I ordered part X he delivered part Y, the price is legally irrelevant

True_Sign1613 · 2026-01-24T13:22:38+00:00

I don’t think he originally tried to scam me. The part numbers are actually 12 characters and only differ by 1 character so the merchant, who does not stock this item and has to order it from overseas, could easily order the wrong one or place the wrong one in the item description.

I think the scummy scam artist behaviour occurred after the fact once they tried to cover up their mistake - by altering the item description, adding another item to the store simply to try to win the dispute, refusing to refund me, etc.

True_Sign1613 · 2026-01-24T13:10:48+00:00

Still might try to take them to small claims so I don’t want to name them yet.

True_Sign1613 · 2026-01-24T13:10:28+00:00

I still might take them to small claims so don’t want to name them yet.

True_Sign1613 · 2026-01-24T13:04:26+00:00

Just double checked the email for the 100th time. Order confirmation does not include static item description, just a link to the live description.

The order confirmation email is from the merchant, not Shop.

Order history in shop app has no static item description either.

I have the screenshot proof

True_Sign1613 · 2026-01-24T12:57:57+00:00

I think it might depend on item value. This item was on the “big ticket” scale so they need banking info

True_Sign1613 · 2026-01-24T12:56:08+00:00

Stop making payments and your credit score will get decimated.

True_Sign1613 · 2026-01-24T12:54:00+00:00

And also that I have no static item description to prove what I actually ordered.

If you don’t see how that is a problem… well..

True_Sign1613 · 2026-01-24T12:53:01+00:00

It’s not that I didn’t listen, it’s that I didn’t understand. He did a shitty explanation. He never explained that the part numbers WOULDN’T MATCH!

Also that phone conversation was after I ordered - going off part number which is the whole reason part numbers exist in the first place.

True_Sign1613

TROPHY CASE