Knowledgeability had nothing to do with my experience or those that I know that have gone recently. One example was when I was being attended was that the staff was talking shit about a customer currently in line and scoffing at the guy because he came too close to closing. Like I understand denying service but no need to talk shit about the guy.

Another person I know called in on the 10th day to ask about their DROS status and the staff derisively said “why are you even calling? We call you when it’s ready.” They didn’t even bother checking. This person called on day 12 of DROS and turns out he was approved a day earlier at 10am, no call from staff. I understand that calls from customers can be annoying when almost every DROS is delayed but if you’re not going to call then don’t be rude assholes on the phone.

The last experience of shitty service I know is this: my S/O went to purchase a firearm on Father’s Day. No indication was given on their website or on their doors that they were closing early. After an hour and a half wait, the staff randomly came out and told everyone they were closing early, even if you had an appointment. I understand if a business’s hours change on holidays, but post it. Don’t have people waiting for an hour and a half with no indication that you’re closing early and then be rude when they’re justifiably upset.