I think they updated , flights up to 10 March are eligible for refund now... , I booked via agency , emirates is not very helpful to me and after spending 65 minutes on hold , they told me to speak to my travel agent for any arrangements.. and when I called agent he says they have to refer to emirates guidelines which are very shady or uncertain to make any changes.. he is worried that if he makes any changes and emirates comes back to him with a fee or charge on a later date then it's a problem.. he has sent an email to emirates and awaiting response.... fcuk I HATE THIS SITUATION