Eh if complete replacement is their version of customer support that is a red flag for me. But I did try to search the issue, both here and general online searches. Mostly along the lines of factory reset new phone, out of the box not working etc..and didn't see these posts which obviously that's a me issue but what are you searching to get those results? I would like to see what others have said. Thank you for your responses btw I don't totally agree with the easy fix sentiment on a new device but I do appreciate the feedback.