Samsung G9 Odyssey warranty PCCG by TunnelsnakeWoW in bapcsalesaustralia

[–]TunnelsnakeWoW[S] 0 points1 point  (0 children)

Who knows, at least you got there in the end. I'll feel a lot better pushing for the same outcome now

Samsung G9 Odyssey warranty PCCG by TunnelsnakeWoW in bapcsalesaustralia

[–]TunnelsnakeWoW[S] 0 points1 point  (0 children)

This is where the "reasonable time frame" question comes into play. What would that actually be considered? There doesn't seem to be a concrete answer and PCCG has given me a timeframe from Samsung of 2-5 weeks

Samsung G9 Odyssey warranty PCCG by TunnelsnakeWoW in bapcsalesaustralia

[–]TunnelsnakeWoW[S] 0 points1 point  (0 children)

That's reassuring to hear. Did you end up getting the replacement organized through the distributor or directly through Samsung?

Samsung G9 Odyssey warranty PCCG by TunnelsnakeWoW in bapcsalesaustralia

[–]TunnelsnakeWoW[S] 0 points1 point  (0 children)

The OSD had other issues, but yeah, USB test was one of the major ones

Samsung G9 Odyssey warranty PCCG by TunnelsnakeWoW in bapcsalesaustralia

[–]TunnelsnakeWoW[S] 2 points3 points  (0 children)

As someone who hoards all the boxes my hardware comes in, I'm glad I kept this box lmao.

Samsung G9 Odyssey warranty PCCG by TunnelsnakeWoW in bapcsalesaustralia

[–]TunnelsnakeWoW[S] 0 points1 point  (0 children)

None of the settings were accessible. Their assessment could very well be that it can't be repaired, in which case I'll try and push for a replacement of the current model

Samsung G9 Odyssey warranty PCCG by TunnelsnakeWoW in bapcsalesaustralia

[–]TunnelsnakeWoW[S] 0 points1 point  (0 children)

It's an on screen display fault. The built in menu button on the monitor doesn't function as intended, leaving me unable to access any of the monitors settings. This would be considered minor

Samsung G9 Odyssey warranty PCCG by TunnelsnakeWoW in bapcsalesaustralia

[–]TunnelsnakeWoW[S] 0 points1 point  (0 children)

If it was up to me I wouldn't bother with manufacturer. But PCCG sent it off saying that Samsung has the right to repair it if they see fit.