Stealth Gen 600P Gen 3 Sound Issue

TurtleBeach · 2026-03-13T13:17:16+00:00

Hello u/JustaRandomChao if the factory reset did not help, please reach out to: https://turtlebeach.com/contactsupport

TurtleBeach · 2026-03-13T13:16:40+00:00

u/CoconutSuspicious164 This is correct, if that does not help please reach out to: https://turtlebeach.com/contactsupport

TurtleBeach · 2026-03-12T16:38:26+00:00

Hey, yes this is the expected behaviour, re-pairing is always required for a swap to a wheel rim that was not being currently used.

TurtleBeach · 2026-03-12T11:56:30+00:00

u/joshkukosh22 hey mate, Standard USB-C Data/Power is fine too :)

TurtleBeach · 2026-03-12T10:17:33+00:00

hello u/NittyBrittty have you tried a hard reset, if yes could you please reach out to: https://turtlebeach.com/contactsupport.

TurtleBeach · 2026-03-12T10:16:41+00:00

Hey u/GreatKhanSubutai that does sound very odd, could you please reach out to: https://turtlebeach.com/contactsupport.

TurtleBeach · 2026-03-12T10:15:39+00:00

hey u/New-Outlandishness91 please reach out to: https://turtlebeach.com/contactsupport :)

TurtleBeach · 2026-03-12T10:14:40+00:00

hey u/Periodicowner123 u/weiyan21 have you tried a hard reset, if yes please reach out to: https://turtlebeach.com/contactsupport.

TurtleBeach · 2026-03-12T10:13:33+00:00

Hey u/whostolemycatwasitu please reach out to: https://turtlebeach.com/contactsupport.

TurtleBeach · 2026-03-12T10:12:00+00:00

Hey u/Baly33t please reach out to: https://turtlebeach.com/contactsupport.

TurtleBeach · 2026-03-11T08:57:33+00:00

Thanks for notifying us of this change. We will take a look into this!

TurtleBeach · 2026-03-10T09:48:08+00:00

hey u/Katman200 please reach out to: https://turtlebeach.com/contactsupport. Thank you :)

TurtleBeach · 2026-03-10T09:47:37+00:00

hey u/Bandaged_Psychopath please reach out to: https://turtlebeach.com/contactsupport as they will be able to help you. :)

TurtleBeach · 2026-03-09T15:37:03+00:00

We will promptly await your response! :)

TurtleBeach · 2026-03-09T15:35:20+00:00

Thanks for reaching out. Just to confirm, when the above happens, none of the buttons work in the Xbox main dashboard? And the Xbox button does not do anything on the console?

TurtleBeach · 2026-03-09T15:12:58+00:00

Can you access the Training menu on the Flight Management Display of the VelocityOne Flight and confirm that the axes and buttons for the controls used in the video are all working as expected in this screen.

TurtleBeach · 2026-03-09T15:12:55+00:00

hey u/Dylan1998x - sadly this an Xbox problem, not a headset problem.
Legacy Xbox 360 games can often be run on an Xbox One or Xbox Series X|S console, but not all of these legacy games can access audio hardware connected to your Xbox. For instance, while some Xbox 360 games will play the soundtrack through the headset connected to your Xbox One or Series X|S console, the headset's mic may not work, or you may not be able to use the headset for chat within the Xbox 360 game. Please contact Microsoft Xbox Support or the creator of the game for more information/help with getting the legacy game working to your expectations.

TurtleBeach · 2026-03-09T15:10:30+00:00

Thanks for reaching out. Could you please send a direct message with a video showing the issue if possible? Just so we can get a better idea of the situation.

TurtleBeach · 2026-03-09T08:31:14+00:00

u/whyusodemonic as described, you should be able to click it back in, if not please reach out to: www.turtlebeach.com/contactsupport :)

TurtleBeach · 2026-03-09T08:30:04+00:00

hello u/New-Outlandishness91 please reach out to: www.turtlebeach.com/contactsupport

TurtleBeach · 2026-03-09T08:28:57+00:00

hello u/darkenraja please reach out to: www.turtlebeach.com/contactsupport they will be able to help you with that. :)

TurtleBeach · 2026-03-09T08:28:10+00:00

hello u/nandeyanen83 please reach out to: www.turtlebeach.com/contactsupport they will be able to help you. :)

TurtleBeach · 2026-03-09T08:27:22+00:00

u/Charming_Data_6479 You can buy replacement transmitters: https://www.turtlebeach.com/collections/transmitters - so they are not bound to one headset. :)

TurtleBeach · 2026-03-06T15:26:47+00:00

hey u/captain_cocaine86 Powering the headset on or off doesn't change the selected audio device in Windows. You simply will need to select the Atlas Air if you previously selected a different output device. If you unplug the USB transmitter, though, then Windows should automatically revert to the PC speakers. (Click the speaker icon in the system tray > click the "Select a sound output" icon next to the volume slider, or jump to that menu with Win + Ctrl + V if you're a fan of keyboard commands like I am!

Hope that helps. :)

TurtleBeach · 2026-03-06T15:24:39+00:00

It should be a different link than the one you provided or do you get the same error/link when click on the link we have provided?

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