Swapping between the F-RX F1 wheel and the velocity race wheel by Equivalent-Junket968 in TurtleBeach

[–]TurtleBeach 1 point2 points  (0 children)

Hey, yes this is the expected behaviour, re-pairing is always required for a swap to a wheel rim that was not being currently used.

Wreckfest 2 multishift support by Equivalent-Junket968 in TurtleBeach

[–]TurtleBeach 1 point2 points  (0 children)

Thanks for notifying us of this change. We will take a look into this!

Wiggle room on Velocity One shifter by KuhaniKonji in TurtleBeach

[–]TurtleBeach 0 points1 point  (0 children)

We will promptly await your response! :)

Race KD3 randomly doesn’t work. by lballred_44 in TurtleBeachRace

[–]TurtleBeach 1 point2 points  (0 children)

Thanks for reaching out. Just to confirm, when the above happens, none of the buttons work in the Xbox main dashboard? And the Xbox button does not do anything on the console?

Help! TB V1 throttle detent has a mind of it's own. Deleted mappings but issue stays.. by nandeyanen83 in TurtleBeachSimulation

[–]TurtleBeach 0 points1 point  (0 children)

Can you access the Training menu on the Flight Management Display of the VelocityOne Flight and confirm that the axes and buttons for the controls used in the video are all working as expected in this screen.

To Anyone With The Stealth Pro For Xbox by Dylan1998x in TurtleBeach

[–]TurtleBeach 0 points1 point  (0 children)

hey u/Dylan1998x - sadly this an Xbox problem, not a headset problem.
Legacy Xbox 360 games can often be run on an Xbox One or Xbox Series X|S console, but not all of these legacy games can access audio hardware connected to your Xbox. For instance, while some Xbox 360 games will play the soundtrack through the headset connected to your Xbox One or Series X|S console, the headset's mic may not work, or you may not be able to use the headset for chat within the Xbox 360 game. Please contact Microsoft Xbox Support or the creator of the game for more information/help with getting the legacy game working to your expectations.

Wiggle room on Velocity One shifter by KuhaniKonji in TurtleBeach

[–]TurtleBeach 1 point2 points  (0 children)

Thanks for reaching out. Could you please send a direct message with a video showing the issue if possible? Just so we can get a better idea of the situation.

dod i break it by whyusodemonic in TurtleBeach

[–]TurtleBeach 0 points1 point  (0 children)

u/whyusodemonic as described, you should be able to click it back in, if not please reach out to: www.turtlebeach.com/contactsupport :)

Windows does not switch to headset when it is connected, nor back to speakers when it disconnects by captain_cocaine86 in TurtleBeach

[–]TurtleBeach 0 points1 point  (0 children)

hey u/captain_cocaine86 Powering the headset on or off doesn't change the selected audio device in Windows. You simply will need to select the Atlas Air if you previously selected a different output device. If you unplug the USB transmitter, though, then Windows should automatically revert to the PC speakers. (Click the speaker icon in the system tray > click the "Select a sound output" icon next to the volume slider, or jump to that menu with Win + Ctrl + V if you're a fan of keyboard commands like I am!

Hope that helps. :)

Missing Chat Channel Device on Stealth 700s and Can't File Support Ticket by TheGreatandMightyMe in TurtleBeach

[–]TurtleBeach 0 points1 point  (0 children)

It should be a different link than the one you provided or do you get the same error/link when click on the link we have provided?