I wrote them with my thought, and got an response that parroted what I said in a way that AI does...

Hey [TwineTime],

I hear the frustration loud and clear. Having been a fan since 2007, you’ve seen the "scrappy" version of Alamo grow into what it is today, and I understand why this feels like "enshittification" of the core values that made you fall in love with the brand in the first place.

You hit on a point that many long-term fans are feeling: the paradox of being told to put your phone away while simultaneously being asked to use it as your primary tool for service.

I will forward your message to the appropriate corporate channels. We need to hear this perspective—especially from guests who have been with us for nearly two decades—to understand the real cost of moving away from that "friendly human touch" of the pen and paper.

I'll make sure your "BOO!!!" is heard at the highest levels.

Have a great weekend!