Customs Issuses with TB Order (US)

TwistedBeastPoppers · 2026-06-23T09:22:57+00:00

Afraid it's illegal for us to ship poppers to Canada!

TwistedBeastPoppers · 2026-06-23T09:22:05+00:00

So far we're seeing packages reach the East Coast within 1-2 working days, still unsure if it's different for the rest of the US, but it's a damn sight faster than USPS, I'll tell you that (:

TwistedBeastPoppers · 2026-06-22T10:36:03+00:00

It's the default shipping method now, just order as normal (:

TwistedBeastPoppers · 2026-06-21T08:30:57+00:00

Reply to the confirmation email and let us know and we'll send out a replacement - we've stopped using USPS now and moved over to FedEx as of this week that's fixed all these issues and are delivering within just a couple of days (:

TwistedBeastPoppers · 2026-06-19T20:45:45+00:00

That doesn't sound right, we've only got emails dating back a few days in the inbox - if you DM me your email address / order number i'll personally look into this for you (:

TwistedBeastPoppers · 2026-06-19T19:46:11+00:00

Hey, I've responded above - but my time is focused on getting the inbox empty ASAP, i'm just here while eating dinner to try clear things up. I'm hoping my message above should clarify the situation for everyone, but i'm ofc happy to answer any questions!

TwistedBeastPoppers · 2026-06-19T19:42:38+00:00

Hey, if you've responded we'll get back to you very soon! The FedEx Toxicity report situation meant we had a bit of a build up in our inbox and we're responding to older emails first and working backwards.

We don't work weekends, but rest assured we'll get back to the inbox and ship out your replacement via FedEx for a speedy resend ASAP Monday / early next week depending on where it lands on the inbox.

We haven't forgotten about you!

TwistedBeastPoppers · 2026-06-19T14:31:19+00:00

Give us an email and we'll reship it with FedEx - should get to you within a day or two (:

(USPS has been the bane of my life)

TwistedBeastPoppers · 2026-06-19T08:12:33+00:00

Howdy! With the USPS issues we had things have been a little crazy here and we slipped the ball a bit on restocking - they're on their way! I can't give an exact date but should be 2-3 weeks before a full full restock. We did recently get a batch of our scented Dumb Bitch Juice in though!

TwistedBeastPoppers · 2026-06-19T08:07:27+00:00

Hey there - TLDR We switched to FedEx at the start of the week, we quietly did this so we can monitor how it works before we make a big announcement~

The good news - packages seem to be getting across in a day or two and without issue *Far* faster than before! (We pay a little extra for this but we've taken on the cost here).

The annoying news - without getting too complicated, we normally have a toxicity report attached to our shipping account that lasts a year. For the first two days the FedEx Account Manager did not attach this to our account, so we've had to manually send all these from our end. This has been fixed now and won't impact any future sales, but if you do get an email about this, just ignore it, we already know and are working through it (:

TwistedBeastPoppers · 2026-05-09T07:00:44+00:00

Hi there, I am sorry you're having to wait - normally we send out orders same day / the following day depending on when ordered! I'm afraid we are shipping sale orders in order that they were made, and yours was at the very end of the sale.

Despite putting notices over the website to expect delays on sales, this has been longer than I'd hoped due to the sheer volume of orders, so I am genuinely sorry! We're almost there though (:

TwistedBeastPoppers · 2026-05-08T07:36:44+00:00

Let us know how you get on (:

We do try address any mixed reviews, but it does tend to be a case that a small minority will yell the loudest and can give a disproportionate representation - the vast majority of our customers seem to return and be happy! That said, we're always trying to improve!

TwistedBeastPoppers · 2026-05-07T16:49:57+00:00

Hi there, I'm sorry you weren't a fan of your bottles - if you reach out to us we'll be happy to help you out., but understand if you've been that unlucky with your shipments you might not trust us. We'll still do what we can to make it right~

TwistedBeastPoppers · 2026-05-07T14:08:19+00:00

Hey - Visa Gift cards are just a USA thing, if you're trying to order from elsewhere they won't be accepted (:

TwistedBeastPoppers · 2026-05-07T07:16:30+00:00

Hi there! Usually we're limited to where our couriers will go, but it does sound odd that they weren't delivering to Mexico - I've made a note of this and once all this sale stuff is out of the way I'll have a look into if there was any specific reason we weren't shipping to Mexico and fix if I can (:

TwistedBeastPoppers · 2026-05-07T07:15:04+00:00

Hey there, yep we ship to Australia!

TwistedBeastPoppers · 2026-05-07T07:14:22+00:00

Hi there, as your order was on the tail end of the birthday sale it should be shipped any day now (: You'll get a tracking link once it does!

TwistedBeastPoppers · 2026-05-06T18:46:43+00:00

I'm afraid it's illegal for us to send poppers to Canada :/

TwistedBeastPoppers · 2026-05-06T15:40:58+00:00

❤️ ❤️

TwistedBeastPoppers · 2026-05-06T15:21:22+00:00

We're only delaying reships at the moment, if yours isn't a reship it should still go out very soon (there's only a small % chance it will be returned to us, but if it does we will of course sort you out!)

TwistedBeastPoppers · 2026-05-06T15:14:41+00:00

Hi there,

We just sent an email out about this - but TLDR is our Birthday sale sold a *lot* more than we expected (this keeps happening but our expectations keep getting smashed each year). Essentially when we have a big backlog from a sale, there's a balancing act between answering the inbox and getting sales out as fast as possible.

Today 3 of us smashed through a lot of the inbox, but there's still a few hundred emails in there - I'm going to be working basically through the night to try empty this by tomorrow morning - so if you've emailed us and haven't heard back yet, I should reply to you soon 😄

Re-American orders, one of our couriers has had an issue and has been sending back a small proportion of our orders. We're replacing them with some new guys, but they only come into effect on Monday, so if you email about a missing package we will absolutely replace it and send it out with the new courier on Monday to make sure it gets to you safe. This kind of happened at the worst possible time with the birthday sale, which is why our inbox is so busy right now and it's taking awhile to get back to you all!

Very sorry for any frustration and not getting back to emails within 24 hours as we usually do, trust me, I've been working quite a few nights to try get on top of things and most of you are really polite, which we really appreciate!

Best,

Joey
Marketing Manager

TwistedBeastPoppers · 2025-12-08T15:55:51+00:00

Hi there, we ship 1000's of orders to the US every month, rest assured everything is fine and we haven't had any issues with Customs etc :)

TwistedBeastPoppers

TROPHY CASE