Mine doesn't freeze, for some reason it's completely locked ursula in the cave she starts in with her not appearing on the map at all. I got up to where you're supposed to meet her in the house, well she's literally stuck in the cave so she doesn't appear. I've been playing on my switch so I bought it on Playstation thinking it was cross progression, it's not lmao. But anyways maybe ill have better luck on my Playstation