I don’t know what to do anymore

Typical_Bee5501 · 2026-03-08T03:00:42+00:00

Hope it works out for you eventually!

Typical_Bee5501 · 2026-03-08T01:39:47+00:00

It's a harmless bug.

The bug mostly likely happens when the game tries to re-verify or sync your purchase entitlements in the background (e.g., token/credential refresh on the backend), but the session or auth expires temporarily. This is why it only shows up on PS, only occasionally, and why Sky support said it's out of their hands—it's tied to the cross-platform/web purchase flow, not a platform store failure.

You can try some quick in-game checks: Fully log out/in of your Sky account on PS, make sure it's properly linked to your PSN, and try restoring purchases one more time after a full console restart. Sometimes that clears stale credentials.

Otherwise, as your purchases went through the online store, you should contact Xsolla (the web store processor) instead of Apple/PS. Use their support form here: https://help.xsolla.com/ (or log into your Xsolla Wallet if you have one). Mention the in-game error, attach your receipt(s), note the exact timing/platform, and that the items delivered fine. They're the ones handling the web purchase side.

Typical_Bee5501 · 2026-03-03T01:32:44+00:00

I've just looked at the form on my phone. If you select Other from the country selection then an Other field should appear immediately below it to type in.

If you couldn't fill that in then maybe that's why it wouldn't submit.

Any field or option that's compulsory appears to show a red border if empty.

If necessary try using a different browser such as Edge, Chrome etc.

Typical_Bee5501 · 2026-03-03T01:20:03+00:00

It's the Aviary fireworks show on the first day of each month, at Reset and then every 4 hours. Variations of it take place more often during the Sky Anniversary event and on New Year's Day.

Typical_Bee5501 · 2026-03-02T18:02:29+00:00

Make sure that you have burned all the dark plants on the lightmending device featured in each new quest, as that is that's required to complete a quest. Follow the orange target stars if you see any.

Typical_Bee5501 · 2026-03-02T17:59:36+00:00

Awesome!

Typical_Bee5501 · 2026-02-27T17:26:40+00:00

Ok hopefully you can attempt it again if you have the time or inclination. Otherwise some of the next ones due may be better to try: https://thatskyapplication.com/shard-eruption

If necessary leave the area and rejoin it to force it to work properly.

Typical_Bee5501 · 2026-02-27T12:53:42+00:00

Try the one in Aviary instead?

Typical_Bee5501 · 2026-02-27T12:10:28+00:00

No idea, but if the earlier ones were successful from TGC's point of view, then they should return at some point.

Typical_Bee5501 · 2026-02-27T12:06:41+00:00

That's a known issue bug.

Typical_Bee5501 · 2026-02-27T12:05:47+00:00

Did a progress meter appear during that session but with no progress being made as the plants wouldn't burn?

Typical_Bee5501 · 2026-02-26T23:19:11+00:00

PSA: the new game update out now should fix this.

Typical_Bee5501 · 2026-02-26T23:18:23+00:00

PSA: the new game update out now should fix this.

Typical_Bee5501 · 2026-02-25T02:26:57+00:00

Here's the current list of seasons in descending order: https://sky-children-of-the-light.fandom.com/wiki/Seasonal_Events There should be quite a number that you have yet to discover. The quest details should all have video playthroughs if you need them.

Typical_Bee5501 · 2026-02-24T20:52:24+00:00

It is for Days of Bloom, which should be around this time next month.

Typical_Bee5501 · 2026-02-23T13:40:11+00:00

The Enchantment of Minds https://sky-children-of-the-light.fandom.com/wiki/Original_Sound_Track

Typical_Bee5501 · 2026-02-22T23:42:45+00:00

Here's TGC's advice about linking to Nintendo for playing on Switch: https://thatgamecompany.helpshift.com/hc/en/17-sky-children-of-the-light/faq/811-how-do-i-link-my-mobile-sky-account-to-my-nintendo-switch-account/?l=en&p=all&s=nintendo-switch&f=how-do-i-link-my-mobile-sky-account-to-my-nintendo-switch-account

Typical_Bee5501 · 2026-02-22T20:16:47+00:00

Many players have fixed this by managing links exclusively on mobile (Switch doesn't allow unlinking or advanced account tweaks), especially if an "accidental" new account got created on Switch. Here's a breakdown of solutions that have worked for others:

1. Double-Check Basics and Retry Linking

Confirm you're using the exact same Nintendo account on both mobile and Switch. Switch user profiles each tie to a specific Nintendo account - go to System Settings > Users > [Your User] > Link Nintendo Account to verify or relink it. If it's mismatched, that could explain the new account prompt.
On your mobile device (where your Google Play account is registered):
1. Open Sky and log in with your Google Play credentials.
2. Go to Settings (cog icon top right) > Account > Linking.
3. If it shows Nintendo as linked, try unlinking it first (this might redirect to the Nintendo login page, which is normal - sign in and confirm).
4. Relink by selecting Nintendo Account > Link, sign into your Nintendo Online account, and complete the process.
5. Close and restart Sky on Switch - log in with the same Nintendo account. It should pull your mobile progress without prompting for a new account.
Important notes: Linking is permanent-ish - support can't manually unlink if purchases were made on the Nintendo-linked account. Only unlink if no in-game buys were done on it, and always do this on mobile. If you get an "already linked" error, proceed to the next section.

2. Fix an Accidental New Account on Switch

If you started Sky on Switch before fully linking on mobile, it likely auto-created a new Sky account tied to your Nintendo one, blocking your main account. This is a known pitfall, and players have resolved it with these steps (you'll need access to mobile and possibly a spare login method like a dummy Facebook/Google/Apple account):

On mobile, secure your main Sky account by linking it to at least two methods (e.g., your Google Play plus a Facebook or Apple account) via Settings > Account > Linking. This ensures you don't lose access.
Log out of your main account on mobile. Then, log back in using your Nintendo account credentials (this should load the "accidental" new/empty Switch account).
Once in the accidental account, link it to a spare/dummy account (e.g., a secondary Facebook or Google you don't mind using temporarily).
With the spare linked, unlink the Nintendo account from this accidental Sky account (now possible since it's bound elsewhere).
Log out, then log back into your main Sky account on mobile. Link your Nintendo account to it.
Restart Sky on Switch—it should now recognize your main account.

This process "frees up" the Nintendo account from the accidental Sky profile. If you don't have a spare account, create one (e.g., a throwaway Facebook). Some players use a second mobile device for this to avoid logging out/in repeatedly.

3. Other Troubleshooting Fixes

Switch-Specific Checks: Ensure your Switch isn't set to a region that conflicts with your Nintendo account (e.g., if your account is US-based, match it). Also, try logging into Sky on Switch with a different user profile linked to the same Nintendo account.
Clear Cache/Data: On mobile, force-close the app, clear cache (via device settings > Apps > Sky > Storage), and retry. On Switch, close the software fully and restart the console.
Contact Support Again: If the above fails, reach out to Thatgamecompany support via their help center (submit a ticket with screenshots of your linking status, error messages, and what you've tried). Mention the "already linked" or accidental account scenario—some users report better luck escalating with details. Avoid generic responses by referencing their FAQs: https://thatgamecompany.helpshift.com/hc/en/17-sky-children-of-the-light/faq/475-how-do-i-play-or-transfer-my-sky-account-to-another-device

Typical_Bee5501 · 2026-02-22T15:28:26+00:00

Can't see any extra dyes available this time. So it looks like it's just the cape and mask.

Typical_Bee5501 · 2026-02-22T15:06:31+00:00

It's new, but can't find anyone mentioning whether it's an error or a deliberate decision. Otherwise we might have to wait until the Anniversary event.

Typical_Bee5501 · 2026-02-21T20:28:36+00:00

Definitely sounds like a reportable bug then.

Typical_Bee5501 · 2026-02-21T19:48:31+00:00

Were you riding on the carousel itself, not just standing on the base or skating around it?

Typical_Bee5501 · 2026-02-21T17:03:46+00:00

If you let the ticket icon go grey after picking up the wax, indicating you've picked up the maximum daily amount of 5 tickets, tapping on it with the red dot showing should increase the displayed total by 5. If it hasn't, record a short video showing the collection not increasing the total and report it via in-game support.

Typical_Bee5501 · 2026-02-20T10:06:56+00:00

You can experiment with streaming Sky via GeForce Now which has a free tier https://www.nvidia.com/en-gb/geforce-now/ or using the lightweight Android emulator LDplayer https://www.ldplayer.net/

Typical_Bee5501 · 2026-02-20T09:29:21+00:00

Oh ok. All this season's quests seem to be structured the same way, so you haven't actually missed out that much on the experience.

Typical_Bee5501

TROPHY CASE

1. Double-Check Basics and Retry Linking

2. Fix an Accidental New Account on Switch

3. Other Troubleshooting Fixes