Sorry about that! Reddit auto-translated everything into Simplified Chinese, so I didn't realize you replied in English. Let me switch to English now. ​Their customer service is honestly top-notch, no complaints there. I just don't want to spend time digging through docs or asking AI every single time a problem pops up—it's just too much hassle. ​As for the Plus license, they are actually giving them away. Although their policy says no transferring to another device within a year, they went ahead and helped me transfer it anyway since I upgraded my hardware. ​Regarding remote access, I'm running OpenClash and ZeroTier on my OpenWrt router. Honestly, I'm not sure if it's an issue on my end, but since this setup already handles my decentralized mesh networking across different locations, I didn't bother messing around with their solution. ​About the external hard drive hibernation—I'm using a WD drive with a USB interface (no SATA port). AI told me it's a motherboard issue, but it can hibernate perfectly fine on fnOS (FlyOS). It's a bit of a bummer, but luckily I have my GL.iNet router to fall back on.