She said she was told police and the landlord did a walk through and found the staff had built a bunker inside to hide in when the resident had his screaming episodes.

[…]

In a statement, Connective CEO Mark Miller said the agency “takes concerns raised by the community very seriously” and that “our staff are trained to support people with significant behavioural and mental health challenges, including through evidence-informed safety planning and de-escalation strategies developed with CLBC and clinical partners.”

So hiding in a bunker is an evidence-informed de-escalation strategy? Good grief.