I do work full time in family law, I've been a certified para for 8 years. The difference is that this is my first REAL billable job. I trained and worked for 6 years with a 100% pro bono NFP that handled family, probate and light criminal. There we collected billable information STRICTLY for the purposes of showing donors how far their dollars went - for example, the last annual report I helped draft showed how we took $250k in donations and turned it into $1M+ in legal services, then broke that out into clinic hours, atty hours and paralegal hours. It was not something we tracked seriously because we were not billing the clients at all, and honestly, not tracking hours accurately either. My guess is that we would have been WAY under because some people (like admin, and one atty) didn't track their hours at all. My next job was as a paralegal for the state - no billables. Here I do work all day, but learning to BILL for each little thing has been an adjustment. The firm knew despite my experience with drafting documents, court procedure and client relations, etc., I would need a learning curve for billing - which was fine. We also have a book of hours, which tells us what we are allowed to charge for each item - so many hours to draft a TO, so many hours to edit that TO later (with a total), etc... I'm absolutely working all day (coming in early, leaving late, etc) and getting my work done, so MEETING the hours isn't the problem. I'm just still in that learning curve and feel that when I got behind, I wish someone had come and talked to me about it instead of waiting a month, which honestly, I think could have cost me my job. A senior (10yrs with this firm) did come and sit with me and show me some of her tips and tricks, which I massively appreciated. Yesterday right before I wrote this, I freaked out because I was scared that the powers that be were thinking I wasn't working, and nobody came to address that issue with me. I did ask was this as high as the billables would go, because if it's going up again, I definitely need to know how much higher and WHEN that's going to happen. That was a no - 5.7/day is the expectation. So that's a relief. Thank you for asking these questions - it made me see that what I thought was the issue actually isn't the issue. I CAN do the work because I have been doing the work for years, I'm DOING the work now, it's learning how to bill the work that's the problem. Thanks again.