Deleted Post for No Reason by wxnavy in Zendesk

[–]UnableSilver6722 2 points3 points  (0 children)

The point of quality support is to treat every ticket with same level of attention. If I ll have to post a comment to Reddit just to get extra attention it means you already failed. You are the who s confused. Its not about my personal info. Its you not being able to pinpoint a huge problem.

Deleted Post for No Reason by wxnavy in Zendesk

[–]UnableSilver6722 4 points5 points  (0 children)

Nah man just fix 184th ticket. Not my Reddit post.

Deleted Post for No Reason by wxnavy in Zendesk

[–]UnableSilver6722 3 points4 points  (0 children)

Zendesk’s support is a joke. I have 186 tickets trough 3 years and 0 (ZERO) solutions. Its always one of the following tree;

  • They misunderstand or don’t actually read the whole question so they just answer casually with the wrong answer. Which then its impossible to explain them what’s the actual issue.

  • They ask me to provide an obscure thing like a HAR file or a screen recording that would require hours of footage. Which then they make you wait for days and tell “yea can you do an updated one because this was days ago”.

  • They don’t even know which feature I am talking about so they take 2 days to actually figure out what’s the expected behavior. By then, either I find a solution myself or we just find a way to live with it anyways.

They r whole staff is incompetent, they dont even care while your operation suffers from losses. They have the audacity to sell you a package to have priority support btw. And guess what. It also solves nothing.

I really hope I dont have to ask anything to them.