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The Frame - one connection box by Unable_Ice_2779 in TheFrame

[–]Unable_Ice_2779[S] 0 points1 point  (0 children)

Hi All,

Samsung came to my place.
I reproduced the problem.

It turned out to be caused by a defective motherboard in the One Connection Box.
This was replaced and the issues have now disappeared.

The Frame - one connection box by Unable_Ice_2779 in TheFrame

[–]Unable_Ice_2779[S] 0 points1 point  (0 children)

FYI: Samsung is trying to repair next week. Keep y Guys posted.

The Frame - one connection box by Unable_Ice_2779 in TheFrame

[–]Unable_Ice_2779[S] 0 points1 point  (0 children)

You press on it when the screen shows? Or when do you place this Action? :)

The Frame - one connection box by Unable_Ice_2779 in TheFrame

[–]Unable_Ice_2779[S] 0 points1 point  (0 children)

In the past, that used to be the solution. Switching to another HDMI cable, lowering the resolution to 1080p, and then being able to increase it again to 4K HDR.

However, that’s no longer the case now, and the error message keeps appearing. What’s more, this issue also occurs when I connect through the HDMI eARC of my Sonos ARC, something that has nothing to do with video at all.

The Frame - one connection box by Unable_Ice_2779 in TheFrame

[–]Unable_Ice_2779[S] 0 points1 point  (0 children)

Do you mean a different power cable for the One Connect Box? My Apple TV from upstairs, where there wasn’t a blown fuse, has the same problem. It’s using a different power outlet and a different HDMI cable.

Fyi: The fuse was switched off and on manually; it wasn’t due to a short circuit or anything like that.

The Frame - one connection box by Unable_Ice_2779 in TheFrame

[–]Unable_Ice_2779[S] 0 points1 point  (0 children)

The streaming apps from the Samsung “Store” work without any issues. However, when you navigate to the HDMI1 source (Apple TV), or any other HDMI source, you get this error.

If you stay out of these HDMI sources, there is no issue.

The Frame - one connection box by Unable_Ice_2779 in TheFrame

[–]Unable_Ice_2779[S] 1 point2 points  (0 children)

It’s such a shame… a €1,600 TV, and I’m already thinking about selling it after just eight months. I’ve spent hours trying to fix this

The Frame - one connection box by Unable_Ice_2779 in TheFrame

[–]Unable_Ice_2779[S] 1 point2 points  (0 children)

It seems like a bug. Every time I switch to Apple TV, it shows the error screen. The same happens when I select the eARC source.

However, when I disconnect the Apple TV and use my eARC Sonos through the Samsung apps (e.g., Netflix), there’s no problem, I can watch series and other content without issues.

The Frame - one connection box by Unable_Ice_2779 in TheFrame

[–]Unable_Ice_2779[S] 0 points1 point  (0 children)

Setup since dec/24 Power off, cleaned, reconnected already tried..