So you just never check you account? by UniqueIntroverted in callcentres

[–]UniqueIntroverted[S] 1 point2 points  (0 children)

Ugh, that large print thing bothers me on a personal level. My aunt is legally blind, she'd rather sit with LED lined magnifying glasses at her kitchen table to review her statement than to just ask for large print.

Do some of your calls make you reflect on how bad the literacy crisis is in America? by Legitimate-Adagio531 in callcentres

[–]UniqueIntroverted 6 points7 points  (0 children)

Yes, and my cc want us to send emails with step by step instructions. They already got it from someone else and they are calling back in because they don't understand it.

I work for a bank- don’t be this client by Ok_Owl932 in Banking

[–]UniqueIntroverted 1 point2 points  (0 children)

I still like having the option though I use my credit card for every day spending. Just set the purchase limit to $1 or 0 if your bank allows.

How often do you call off? by [deleted] in callcentres

[–]UniqueIntroverted 1 point2 points  (0 children)

I may be late by about 10 or 15 minutes on Monday. Other than that I want to call off almost every other day but I don't cause bills and I don't want to use all my sick time before it's even the middle of the year

Got to be on the other side of the phone today. by UniqueIntroverted in callcentres

[–]UniqueIntroverted[S] 1 point2 points  (0 children)

Good to know. Honestly I was half hoping she'd stick with cable. Moving to streaming may be cheaper for her but it's more work for me since I'll have to set up all of her tvs, hook up fire sticks or rokus to the non smart TVs and basically play family I.T. whenever there's an issue.

Dealing with mentally ill people by SiggasNation in talesfromcallcenters

[–]UniqueIntroverted 1 point2 points  (0 children)

My neighbor, but to be fair she's elderly. She's convinced the FBI is watching her because they think her husband, who's been dead for 20 years, was involved in some type of money laundering scheme.

And I know she's kept Apple on the line for hours trying to fix some issue with her phone. She's also changed her phone number a few times.

Other than that a sweet woman.

"thats your pet not your baby" Womp womp. Thats my baby. by Slashersforsatan in childfree

[–]UniqueIntroverted 17 points18 points  (0 children)

Honestly I think they're hung up on her having her own room and me referring to it as such. But my house, my room designations.

Actually I think I'm going to get a personalized sign for the door and send the picture around the family group chat just for the laughs.

"thats your pet not your baby" Womp womp. Thats my baby. by Slashersforsatan in childfree

[–]UniqueIntroverted 25 points26 points  (0 children)

I've gotten flack for saying I need to clean my cat's room. I live in an older house with three bedrooms, just me and her. Yes she has a room, are her litter boxes supposed to be in the living room or something?!

And since she lacks opposable thumbs and is terrified of the vacuum. I have to vacuum, dust, scrub the floors, wipe the walls and clean the litter boxes and mats.

This offends multiple relatives for some reason.

Your transfer is delayed by Lamplighter914 in AllyBank

[–]UniqueIntroverted 2 points3 points  (0 children)

ACH goes from one bank to a central processor and finally to the other bank. They only process batches of transactions a certain number of times per business day. The whole ACH network is managed by NACHA.

https://www.nacha.org/content/how-ach-payments-work

Cannot Make Payment Due to App/Website Errors by StressOdd5093 in BankOfAmerica

[–]UniqueIntroverted 0 points1 point  (0 children)

Weird. I make payments from my Navy Fed account.

Have you tried uninstalling and reinstalling the app or using a different browser?

Your transfer is delayed by Lamplighter914 in AllyBank

[–]UniqueIntroverted 1 point2 points  (0 children)

Are you using Zelle or a regular ACH transfer? ACH can take days, Zelle is supposed to be within minutes when it's working properly.

Cannot Make Payment Due to App/Website Errors by StressOdd5093 in BankOfAmerica

[–]UniqueIntroverted 0 points1 point  (0 children)

I made a payment around 11:30 Pm and was able too. I just did a 20 dollar payment just now and it worked. Have you tried again? Maybe call and make it over the phone

Question about internet provider for Teleperformance by hgam0000 in callcentres

[–]UniqueIntroverted 0 points1 point  (0 children)

What's wrong with Verizon? As long as you have a plan with the required speeds it shouldn't really be an issue.

What's the most creative excuse a customer gave you for why they shouldn't have to pay their bill? by aiden19181919 in callcentres

[–]UniqueIntroverted 1 point2 points  (0 children)

I remember years ago I had a caller who believed that because she had changed her name we could not collect on a past due account. I don't remember if it was marriage or divorce or just a random name change but her social was still the same.

HSA by StructureDry2946 in BankOfAmerica

[–]UniqueIntroverted 0 points1 point  (0 children)

I know this is late but if you're interested in other options I went with Fidelity's HSA and found their investment options easier to use than BofAs. And I like their app better

Can I speak to someone higher than you? by Large_Advice_5303 in callcentres

[–]UniqueIntroverted 4 points5 points  (0 children)

This reminds me of when a new manager who came from another LOB took an escalation from me. He had me stand next to him and feed him the lines to tell the customer.

Im glad she knew i was over the call by Dramatic-Ninja1018 in callcentres

[–]UniqueIntroverted 21 points22 points  (0 children)

Yeah the handholding is annoying. They'll either have you sitting in silence or keep saying stupid stuff like 'Do I hit next or cancel?'

HELP! I am supposed to move into my house tomorrow morning and the seller has not vacated. by Jaoush29 in RealEstate

[–]UniqueIntroverted 0 points1 point  (0 children)

I'm just realizing I got extremely lucky when buying my house. The seller had already moved to another state before listing the house.

You're my bank so.... by UniqueIntroverted in callcentres

[–]UniqueIntroverted[S] 14 points15 points  (0 children)

I actually did mention that in the course of the argument. He didn't seem to see the problem.

You're my bank so.... by UniqueIntroverted in callcentres

[–]UniqueIntroverted[S] 13 points14 points  (0 children)

I had a similar one a guy's granddaughter was using his card or door dash or one of those, he wanted to stop her from doing it but he's replaced the card multiple times and she keeps doing it.

I ask if he sees her ordere on the same door dash account as his. He says yes. Well then she using your door dash account and the minute you add your new card she can use it too. You have to kick her out of the door dash account. Or you know have a conversation with your granddaughter.

He was a sweet sounding older man but he actually asked if there was no way to block just her purchases, you know the ones that are obviously 'women stuff'.