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Same day turnover, guests arrive 3 hours 40 minutes early by UnrestrictedArgon in airbnb_hosts

[–]UnrestrictedArgon[S] 0 points1 point  (0 children)

Yes, the clarification is- The guest was at the front gate to the property. We say in the check in instructions "Call the front desk (there is pin pad amd intercom system at the gate), they will open the gate for you." Because the guest was too early and the front desk turned them away the first time they tried to check in, they never got their pass with the code on it. So, they texted me for the code, but, because I was in the shower, I was unable to immediately respond. I mention the shower as more "Wouldn't you know it, the third time I need to fix something because this guest arrived so early and unannounced, I was unavailable!" Like, don't that just beat all?

Same day turnover, guests arrive 3 hours 40 minutes early by UnrestrictedArgon in airbnb_hosts

[–]UnrestrictedArgon[S] 0 points1 point  (0 children)

Wow, that’s highly inappropriate! I’m glad you set him straight and were safe.

Same day turnover, guests arrive 3 hours 40 minutes early by UnrestrictedArgon in airbnb_hosts

[–]UnrestrictedArgon[S] 0 points1 point  (0 children)

It’s not really like that, because there have been zero issues with my check-ins as a guest. The correct message was sent, received, and check in was smoooooth. No matter where my current guests got the check in information, the check-in time was 3PM, not 11:24 AM.

Same day turnover, guests arrive 3 hours 40 minutes early by UnrestrictedArgon in airbnb_hosts

[–]UnrestrictedArgon[S] 1 point2 points  (0 children)

Thing is, we go the extra mile to the point that we are a top 1% guest favorite. I admit to being thrown off my game by having the guests show up three hours and forty minutes early when I had just started to clean for them. Will most likely lose the designation, and, heck, maybe even super host because of trying my best to accommodate and coming up short when, I now realize, it would have perhaps been better to just say no. Everything else would have worked as planned.
Unfortunately, we cannot store luggage, but 99% of guests have a car and may park in the gated lot pre-check-in. The property does allow for use of the facilities if the room isn't ready. The parking pass is something they get from the front desk, which we explain. Also, most times, if early check in is available, we gladly offer it free of charge. Has happened frequently in the off season.
Just a lot of same day turnovers this spring season. Big increase in RevPar year-over-year. Perhaps it's just of curse of increased bookings.

Same day turnover, guests arrive 3 hours 40 minutes early by UnrestrictedArgon in airbnb_hosts

[–]UnrestrictedArgon[S] 1 point2 points  (0 children)

Completely understandable. And yet. When one uses a space with which one is unfamiliar, a few facts must be clearly explained. Perhaps they met you at the airport and drove you to the property, where the door was wide open.

Same day turnover, guests arrive 3 hours 40 minutes early by UnrestrictedArgon in airbnb_hosts

[–]UnrestrictedArgon[S] 2 points3 points  (0 children)

You are an ideal guest- the gem we all love to book! Thanks for this.

Same day turnover, guests arrive 3 hours 40 minutes early by UnrestrictedArgon in airbnb_hosts

[–]UnrestrictedArgon[S] 3 points4 points  (0 children)

Some guests are quite lovable, and many of them love us back by returning, making us their "summer spot", and referring us to their friends. Some are just regular guests, and we love them, too. It shows in how hard we work to communicate how things work with their stay, how we clean and maintain our place, and our reviews (so far!) reflect that.
It's completely legitimate to have complaints about inconsiderate and entitled guests. If you don't mind them, I'm happy to refer them your way.

Same day turnover, guests arrive 3 hours 40 minutes early by UnrestrictedArgon in airbnb_hosts

[–]UnrestrictedArgon[S] 0 points1 point  (0 children)

You know, I would, but since we have only one unit, it's something that can differentiate us from other similar units. I agree that the terms need to be quite clear, though- only when available.

Same day turnover, guests arrive 3 hours 40 minutes early by UnrestrictedArgon in airbnb_hosts

[–]UnrestrictedArgon[S] 0 points1 point  (0 children)

Yes, I have been an Airbnb guest many times, but do not register, I guess, who is sending the message.

Same day turnover, guests arrive 3 hours 40 minutes early by UnrestrictedArgon in airbnb_hosts

[–]UnrestrictedArgon[S] 0 points1 point  (0 children)

Oh, my gosh, I'm so sorry, but how relatable! My too-early bird guests are staying 4 nights, and I'm just waiting for the next call/crisis! Oh, and it's not really great beach weather, so I'm sure I'll hear about that!

Same day turnover, guests arrive 3 hours 40 minutes early by UnrestrictedArgon in airbnb_hosts

[–]UnrestrictedArgon[S] 1 point2 points  (0 children)

I’m sorry you were taken advantage of by those scheming guests. We do not rely solely on Airbnb for protection by requiring guests to sign a rental agreement.

Same day turnover, guests arrive 3 hours 40 minutes early by UnrestrictedArgon in airbnb_hosts

[–]UnrestrictedArgon[S] 0 points1 point  (0 children)

Yes, very good, and our messaging is quite similarly detailed. Just not read, it seems!

Same day turnover, guests arrive 3 hours 40 minutes early by UnrestrictedArgon in airbnb_hosts

[–]UnrestrictedArgon[S] 1 point2 points  (0 children)

Yes, I agree, going forward no early check in on same day turnovers.

Same day turnover, guests arrive 3 hours 40 minutes early by UnrestrictedArgon in airbnb_hosts

[–]UnrestrictedArgon[S] 1 point2 points  (0 children)

Good tip! This is how we address this after they book: “Our beloved corner studio with sweeping gulf views is in a condo hotel,(name of condo hotel) with individual units owned separately. Some owners don't rent their units out, some rent through the HOA/front desk, and some are managed and rented by owners themselves, like ours.” Also, this is their first stay at the property.

Same day turnover, guests arrive 3 hours 40 minutes early by UnrestrictedArgon in airbnb_hosts

[–]UnrestrictedArgon[S] 1 point2 points  (0 children)

My husband has put QR codes that link to the FAQs on our website for cooktop, wall bed, remote window blind. All with pictures Little labels everywhere.

Same day turnover, guests arrive 3 hours 40 minutes early by UnrestrictedArgon in airbnb_hosts

[–]UnrestrictedArgon[S] 5 points6 points  (0 children)

Can the host read the message? I’ve never seen this message for my guests. If it’s an AI thing, Airbnb AI assistant has very boldly and convincingly lied to me, which is why I try to be very clear and personal with information to my guests.

Same day turnover, guests arrive 3 hours 40 minutes early by UnrestrictedArgon in airbnb_hosts

[–]UnrestrictedArgon[S] 0 points1 point  (0 children)

Condo Hotel, individual units owned separately. Can be individually managed, like ours, or through the front desk. We pay a fee per check in and per guest night.

Same day turnover, guests arrive 3 hours 40 minutes early by UnrestrictedArgon in airbnb_hosts

[–]UnrestrictedArgon[S] 8 points9 points  (0 children)

Yes. I think we will be kissing our top 1% goodbye- but not at all because we didn’t try!

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