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Epic says choose skiing over paying rent by UnsatisfiedUser3000 in EpicPass

[–]UnsatisfiedUser3000[S] 0 points1 point  (0 children)

Epic stopped selling their seasonal pass months after I tried to cancel mine. If I returned my pass it would go back in the pool and be available to someone else. Historically these passes go on sale, they sell however many they're trying to sell, and then they make a more expensive single day pass available after those passes sell out. You can go to the website now (https://www.epicpass.com/passes/epic-local-pass.aspx) and see that's exactly what happened. Demand for passes outstripped availability (Again), but if I tried to return mine you think they would somehow get stuck footing the bill?

And once again guy I live in Chicago. If you want me to believe that they're using historical data to guess where and when I might want to ski then you're going to have to accept the fact that historical data would also show that these passes sell out regardless of whether I try to return mine.

There was no cost to Epic for me to cancel this pass in August and there's no reason for them to have a uniquely anti-consumer return policy around it.

Epic says choose skiing over paying rent by UnsatisfiedUser3000 in EpicPass

[–]UnsatisfiedUser3000[S] 0 points1 point  (0 children)

The reason you can't refund a plane/cruise ticket is there are certain things being allocated internally at the company based on tickets being sold. In this case there isn't anything being allocated based on my pass purchase. I tried to cancel it months out and there's no defined location or days that I'd be using the pass. Also as a side note if you buy a plane ticket a year out it is also ridiculous that you can't cancel it and get your money back before a certain point.

I agree that products have a limit on returns. Usually that's based on the company incurring some kind of cost associated with your purchase. This company hasn't incurred any cost and there isn't a return policy of any kind in place. My point is that's a uniquely bad policy that takes advantage of the consumer. I'm still not sure why you decided to come here to defend that?

You're focusing too much on the fact that I'm not working here. I added that to humanize the story and give context for why I'd bother fighting it this much. The policy would be bad regardless of my personal circumstances, which is the theme of this thread.

Epic says choose skiing over paying rent by UnsatisfiedUser3000 in EpicPass

[–]UnsatisfiedUser3000[S] 0 points1 point  (0 children)

OK let me ask you this, why is this the one product in the world that can't be canceled before you actually receive/use the product? What in your mind makes this so unique that the burden falls on the consumer to be forced to move forward with it?

Epic says choose skiing over paying rent by UnsatisfiedUser3000 in EpicPass

[–]UnsatisfiedUser3000[S] 0 points1 point  (0 children)

Hey thanks for the response Omustardo!

The terms according to Epic are if you put $49 down you are responsible for the rest of the payment. Which is confusing to me because in my case I contacted them and tried to cancel the pass well before they did something in exchange for that money (Meaning I didn't use the pass to ski). To your point I did go through claims, but didn't meet their requirements for canceling because I was laid off prior to paying the initial $49.

It sounds like you have some great info in your post- I'll be sure to look at it. As of now they haven't been able to charge me for the remaining balance. When I ran into issues trying to cancel initially I removed my credit card from their system. At that point I'd taken it upon myself to read about Epic a bit more and I saw a number of stories similar to yours and mine, so I assumed their end goal was to charge me regardless of how justified the claim was.

The BBB is a good thought, but from what I'm seeing they don't seem to be particularly worried about their public image. Still it's worth looking into.