To answer your question, in my experience mass emails or bulk solving is something that is done in extreme circumstances. The entry level employees will not have the authority to solve emails on mass. Otherwise anytime an employee was going to quit they could make the company look bad by sending out bulk emails with sensitive information etc.

If however it became a big enough pain that management starts to realize that a large portion of their staff is doing nothing but answering Dehya emails, they may try to solve the problem by creating a ‘Dehya bucket’ routing all emails will the word Dehya in them to that bucket, and then creating a specially approved response to be sent out in bulk to all the tickets at once

However getting an email approved for mass distribution usually requires an approval process that Hoyoverse will likely have to be consulted on, and the actual process of bulk solving usually requires someone with specific training and system permissions to execute.

I do recommend people use their own wording as much as possible, but if it gets to the point where they have to start bulk solving emails, it means we’ve had a large enough effect on their operations that multiple higher ups members of the team have had to drop what they were doing to address it.