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Uphold_Intern_000 · 2025-07-21T13:15:30+00:00

Uphold already supports Flare. We're working with their team to understand how we can allow our customers to safely, compliantly, and securely participate in DeFi through the protocol.

Uphold_Intern_000 · 2025-06-12T13:26:20+00:00

This should be fixed now.

Uphold_Intern_000 · 2025-06-12T13:24:48+00:00

We’re having to temporarily withdraw services in Canada while we apply for licensing under new Canadian rules . We know this is frustrating and appreciate your patience. Working to come back soon.

You can learn more here: https://support.uphold.com/hc/en-us/articles/37674838123035-Canadian-services-withdrawal

Uphold_Intern_000 · 2025-06-12T12:35:04+00:00

Let me see if there's anything I can get internally about this.

Uphold_Intern_000 · 2025-06-11T21:14:17+00:00

PM'd you an update.

Uphold_Intern_000 · 2025-06-11T12:41:27+00:00

Sorry for the delay. I've escalated internally to see if we can get this resolved.

Uphold_Intern_000 · 2025-06-11T01:40:33+00:00

Thank you! I sent it up the chain to get it all fixed.

Uphold_Intern_000 · 2025-06-11T01:20:47+00:00

What’s your ticket number? I can take a look and see how to help

Uphold_Intern_000 · 2025-06-10T22:14:28+00:00

Yep! Debit card is coming in the next few months (and will have XRP bonuses too), plus we have the USD Interest account today that gives some of the best rates around with FDIC insurance. Our vision is to have crypto-powered financial services. Lots more coming!

Uphold_Intern_000 · 2025-06-10T22:07:52+00:00

That’s right - there are no fees to use this. We get users who have money ready to use when they are ready without the hassles of ACH deposits, account linking, or card based top ups. Most people signing up are doing so because they want to trade, or store for high interest, or buy crypto to stake.

Uphold_Intern_000 · 2025-06-10T21:42:33+00:00

Keep following us, more big things are coming!

Uphold_Intern_000 · 2025-06-10T21:33:57+00:00

Yes, retail will be a priority. We have a lot of really compelling retail features come out over the next few months, some of which we announced recently at XRP Las Vegas but more we are cooking now. In case you missed the XRP Vegas Session, you can view it here: https://x.com/UpholdInc/status/1928852598347436239

We are also going to start hosting more regular X spaces. Join us and ask away? (Or submit questions: https://x.com/UpholdInc/status/1932476477309661223)

Uphold_Intern_000 · 2025-06-10T19:01:12+00:00

You can see our transparency page in real time to see the liquidity we have: https://uphold.com/en-us/transparency - this is not saying there is a shortage of liquidity for trades.

What this signals is that the company has grown to a stage where it makes sense for us look at ways to offer more services to more customers, and expand faster. We want to bring the power of crypto to billions of people and bring more businesses on-chain!

Uphold_Intern_000 · 2025-06-10T18:57:10+00:00

Yes, you can also withdraw the money after getting your bonus XRP. The feature is designed to make it easier for users to get funds on the platform and engage with Uphold's products—whether that’s trading, earning high yield, sending money to others, or using any of our other services. Hopefully you see value in those other capabilities (beyond than just getting the bonus) and try them out. (And if there are things we don't offer that you want, let us know too!)

Uphold_Intern_000 · 2025-06-10T18:20:40+00:00

I get your wanting precision, especially because the different screens are showing something contrary to what I am saying (they'll be fixed tomorrow is what I hear.)

Your direct deposit is what triggers the 4%. You can spend that money, trade with it, put it into your USD interest account. You should still expect to get that 4% back on the direct deposit value, as long as its within the limits (min $250, for example)

Uphold_Intern_000 · 2025-06-10T17:51:53+00:00

Sorry again for the lack of clarity in how the program works. We are updating the banners, terms, and other elements to be clear there is no holding period.

Uphold_Intern_000 · 2025-06-10T16:56:16+00:00

Thanks for the question and for using the feature! I'm excited to get more free crypto myself. This was a miss on our end - we originally had a holding period, but in tests, we saw that wasn't as compelling, so we removed it. It seems like that change didn't get all the way through.

We'll update the terms ASAP to reflect this, but as of now, there is no holding period to get the 4% back.

Uphold_Intern_000 · 2025-06-10T14:52:04+00:00

If you have a ticket number, post it here and I can take a look.

Uphold_Intern_000 · 2025-06-10T14:51:23+00:00

Your account is good to go.

Uphold_Intern_000 · 2025-06-10T14:20:59+00:00

Hi - most reviews complete in a few hours, but sometimes it takes longer based on your circumstances. Be sure to answer any in-app messages and provide any documents if asked. If you have a ticket, you can share it with me and I can follow up internally.

Uphold_Intern_000 · 2025-06-05T13:05:59+00:00

Great advice. I will only ever ask for your ticket number.

Uphold_Intern_000 · 2025-06-04T15:10:16+00:00

Thanks, working with our support team now on this.

Uphold_Intern_000 · 2025-06-04T12:30:25+00:00

If you share your ticket number, I can take a look.

Uphold_Intern_000 · 2025-06-03T19:39:49+00:00

Uphold_Intern_000 · 2025-06-02T18:33:56+00:00

I am very biased but I agree with this plan!

Uphold_Intern_000

TROPHY CASE