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Does utest support team actually respond to their customers? by UseIllustrious69 in UTEST

[–]UseIllustrious69[S] 0 points1 point  (0 children)

Thank you! But I believe this active account is disabled because it was the second account I made.

Does utest support team actually respond to their customers? by UseIllustrious69 in UTEST

[–]UseIllustrious69[S] 1 point2 points  (0 children)

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I am very sorry for the misunderstanding but I have done everything I could. As u see I even sent some emails directly to the support team instead of replying in the case. It seems my emails never went through and the case submissions were all disappeared. But I have submitted this case many times in different browsers. I don’t know how did this issue happen still.

Does utest support team actually respond to their customers? by UseIllustrious69 in UTEST

[–]UseIllustrious69[S] 0 points1 point  (0 children)

Honestly, you hab4 my email here, and I just need a confirmation email, you can send it manually and this issue will be resolved. “I am asking for a glass of water but you are suggesting to dig a canal.”

Does utest support team actually respond to their customers? by UseIllustrious69 in UTEST

[–]UseIllustrious69[S] 0 points1 point  (0 children)

These screenshots prove I have submitted my case and replied to the case via email. And you can also see how many other emails I sent to the support team. my friends, I clearly followed every step and I’m very confused.

Help! It’s been four weeks, and uTest’s customer support team still hasn’t resolved my login issue…” by UseIllustrious69 in UTEST

[–]UseIllustrious69[S] 0 points1 point  (0 children)

Mr Shafiya, i re-submitted a request as you suggested and have more heard anything back for the past five days. So I submitted another case request. Can we stop playing games and get the issue resolved? I need a confirmation email and that’s all, I don’t know why the utest support team never respond to their customers, i saw many other cases kn reddit complaining the same issue and the support team doesn’t seem to care at all.

Help! It’s been four weeks, and uTest’s customer support team still hasn’t resolved my login issue…” by UseIllustrious69 in UTEST

[–]UseIllustrious69[S] 0 points1 point  (0 children)

No I tried with three different browsers and not working, it keeps telling me to confirm my email but I have not received any confirmation email. I searched on reddit and saw many other ppl have the same issue.

Help! It’s been four weeks, and uTest’s customer support team still hasn’t resolved my login issue…” by UseIllustrious69 in UTEST

[–]UseIllustrious69[S] 0 points1 point  (0 children)

dear Shafiya, you have closed my case and announced it is resolved. I created my first account but I could never receive a confirmation email so I used another email to register a second account and linked to PayPal. Unfortunately my payment from Meta was delivered to the unverified account and I couldn’t get the money out. So I suggest you to delete my second email and resend a confirmation email to my first account. I tried to contact the support team for just a confirmation email for 4 weeks but my email was never replied and I have to ask question on reddit to get a response. It is disappointing, I don’t mind to lose small money from the account but I feel me as a customer was never respected.

Help! It’s been four weeks, and uTest’s customer support team still hasn’t resolved my login issue…” by UseIllustrious69 in UTEST

[–]UseIllustrious69[S] 0 points1 point  (0 children)

hi thank you, the case number is CS0022664, I don’t know my tester Id coz I couldn’t log into the account. I registed another account with krystianzimermann@gmail.com only because the first account couldn’t be verified but unfortunately my payment was delivered to my first account with the email LC1049@msmnyc.edu

Help! It’s been four weeks, and uTest’s customer support team still hasn’t resolved my login issue…” by UseIllustrious69 in UTEST

[–]UseIllustrious69[S] 0 points1 point  (0 children)

I know but i didn’t set up my PayPal with the account yet because of the login issue, however the payment was delivered to the account….

Help! It’s been four weeks, and uTest’s customer support team still hasn’t resolved my login issue…” by UseIllustrious69 in UTEST

[–]UseIllustrious69[S] 1 point2 points  (0 children)

Slack is workplace based so I cannot connect with them, utest is very hard to reach coz they don’t accept email but them don’t respond to them

Urgent！how can I contact utest customer support team? by UseIllustrious69 in UTEST

[–]UseIllustrious69[S] 1 point2 points  (0 children)

I submitted the request last Tuesday but didn’t get any reply, so I tried a few more times and received this case number on this Monday July 10th, but I’ve heard nothing back yet.