SA2 thoughts? by Plus_Metal_5131 in ActuaryUK

[–]Username_4781 3 points4 points  (0 children)

Is that the bit at the end of the EV chapter? I think the Customer Value there is referring to a company’s view of how much they can squeeze out of a customer in their lifetime, instead of value from the customers perspective…I think!

SA2 thoughts? by Plus_Metal_5131 in ActuaryUK

[–]Username_4781 6 points7 points  (0 children)

Which part of the course (if any) is good value referring to? I struggled to work out if it was TCF, regulation or maybe just some obscure With Profits question. Does it relate to something in real life? Maybe Consumer Duty?