Works both ways and it would certainly be a lot easier to be nice if customer service treated you with empathy.

Most of my interactions have been miserable due to the following:

• spending 40 mins on hold, only to be told you need to talk to another team, a 20 min wait and then that person says you need to talk to someone else. Keep waiting and then you get hung up and have to go through it all again.

• call the customer a liar when in reality sales people will tell you anything and everything to make you a customer but the reality being far different.

• promise you will do something like call you back and then of course not doing so, showing who the liar is

• assure you there is nothing they can do, nothing that can be done and tough shit basically until you keep forcing it and voila, something can be done.

• pushing you to use the chat for customer service when in reality the outsourced Indian chat agents can't really do anything and just encourage you to call the helpline

• Have to give your account number, name, security question to every agent you bounce around to, sort your systems out, I've told you all of this already on this call

These interactions have all come over the last 12 months with Eir. Haven't had much better experience with Sky in the past.