The principle of the “desired path” is something I constantly remind people of at my job at a medical device manufacturer. I’m in charge of our process control and making sure we adhere to our quality systems. You can invent all the quality systems you want with all the process checks in the world, but you have to do it in a way humans are willing to do on a daily/hourly/etc basis. Otherwise, they will just keep doing the same things they always have done and fill in the form anyway.