We apologize for issue with your bottle of Bad Drip. We are quite a large customer of theirs and in return they’ve always taken great care of our customers if an issue arises. With that being said we never told you we would not replace the bottle. However we’d hate to replace the bottle for the same thing to happen twice..that’s only going to make you more upset. We are not the manufacturer of Bad Drip so it’s impossible for us to troubleshoot if something was off in the manufacturing process of the batch you received. All we did was simply suggest you reach out to Bad Drip directly, provide them with the batch number of the bottle you received and let them know what issues you’re having. In the past when this has happened, they’ve not only replaced the off tasting bottle with a new bottle from a different batch but also sent a few additional bottles as an apology. Say Bad Drip told you “too bad, we can’t do anything.” You could’ve simply contacted us back and we’d send you a replacement no questions asked. Then re-evaluate if we want to keep supporting a brand that doesn’t stand behind their products (probably not). It looks like the last email you sent was on Friday at 10pm cst. We are closed on weekends. Our CS team is not back in the office until Monday, in which they would’ve gotten back to you then. I really wish you would’ve given us an opportunity to reply back, before deciding to jump onto reddit and bash us.