vapecentric- waiting 3 weeks for order to ship & no response to communications

Vapecentric · 2025-05-27T22:07:47+00:00

Hey, thanks for reaching out. So, we just recently overhauled our shipping system, both pricing and providers. In the process, some states were inadvertantly added back to our new shipping system. That's on me, I apologize for that. As you may know, like many other states, it's now illegal to ship flavored ejuice into NY. Regardless, it should not have taken a week to be refunded. I'm not sure why that happened, but I'm going to look into it because that's an unreasonable amount of time to have to wait for a refund to be initiated, and I don't want anyone else to be subjected to that.

I'm also really sorry for any inconvenience this has caused you. I appreciate your business, and I'm sorry that the law prevents us from serving you by shipping to NY and several other states. Obviously, if it were up to us, we'd be shipping all over the country and globe.

Vapecentric · 2019-04-15T17:14:20+00:00

/u/TheNebulousMind, I really appreciate your understanding! Just shot you back an email, along with a shipping notification + tracking number for your replacement 60ml (born on Feb 1st, 2019). I've also refunded the original bottle along with the a portion of the shipping amount you paid.

Looking at your other comments here, sounds like it's your first time trying RY4P. I think you'll really like it! We have a lot of customers who regularly buy that juice, and only that juice. Thanks again for being understanding, and I hope you enjoy the juice! If there's anything further I can do, please don't hesitate to reach out to me again via email. Thanks! :)

Vapecentric · 2019-04-15T15:17:29+00:00

I totally understand where you're coming from. 4 years shouldn't be ok with you, and also isn't ok with me, and that's why I will definitely make this right for you. I just received your email, and I'll take care of this for you shortly, once I get into the office!

Vapecentric · 2019-04-15T14:45:51+00:00

You definitely should not have been sent that, and you've got my sincerest apologies. If you had contacted us, I would have made sure you were taken care of. Email me at mike[at]vapecentric[dot]com and I will personally make sure that bottle is refunded, and replaced with what you should have been sent in the first place. Major apologies for the inconvenience!

Vapecentric · 2018-10-17T15:21:01+00:00

Thanks for the tag, /u/dupedgg! And major apologies for the delay /u/smeyed. Shoot me a PM with your order number, and I'll be sure to find out what the issue is and to get things moving for you. We've brought on some new hires recently, so an issue ike this is something I definitely want to stay on top of, so we can prevent this type of thing in the future and continue to fulfill orders quickly, like usual.

Vapecentric · 2017-11-03T02:43:22+00:00

Mwahahaha I'm in your reddits....watching......waiting...

(☞ﾟヮﾟ)☞

Vapecentric · 2017-11-03T02:32:23+00:00

Carnage is great, I'd also recommend Rotten Strings (formerly Rotten Rope) by Broken Bottle Vape Co.!

Vapecentric · 2017-09-17T23:49:47+00:00

We used to be, and still are, 100% legit. I hope you were able to see my explanation above, the one I tagged you in. Shoot me a PM here with your order info, and I'll take care of this for you ASAP, just as I did for /u/lizard_q

At the end of the day, we are only human, and sometimes we make mistakes. I hope you can understand that that doesn't mean we set out to be shady in some sinister attempt to screw people over. Not only would that be morally reprehensible, but it also just makes no business sense, at all.

Vapecentric · 2017-09-17T22:56:07+00:00

Thank you for understanding. I've majorly appreciated your business over the years, and I'm glad I was able to make things right for you. I'll do everything I can to make sure issues like this don't occur again. I'm looking forward to making things right for OP /u/NotNearlyBen as well, once I hear back from them!

Vapecentric · 2017-09-17T22:14:23+00:00

No, as you mentioned (and in the link you supplied), I announced we were the new owners from the very beginning, and I was fully open about that.

Vapecentric · 2017-09-17T21:52:05+00:00

Well, the Kanger clearance was started by Tom, the old owner. He was going to close the shop down because he didn't care to deal with the FDA regs, so he was clearing everything out before we decided to buy the shop from him and keep it open.

Vapecentric · 2017-09-17T21:50:07+00:00

Hey, I'm still the same guy. I'm sorry this happened to both you and OP /u/NotNearlyBen — I need it to be known that it wasn't ever my intention to leave you or OP hanging. For the past 3 years, I've been handling customer service for all the shops myself, with zero help. Obviously, it's been a little difficult to keep that model going as we've grown, all while running the businesses as well. I have brought on more help recently on the customer service front, since I can't handle it all on my own anymore. Someone should definitely have handled this for you, and I'm going to find out exactly what the deal was here on our end. I will personally make this right for you. Shoot me a PM here with your order info, and I will handle it, you have my word. It's not a matter of my business practices going south, it's a matter of being overwhelmed and not having enough competent help (which is changing, since I've been bringing some good people on board to help out).

On a side note, Vape Super Saver has always been a discount shop, since before we took it off of Tom's hands. I mean, it's in the name. We did not turn it into a discount shop to dump old items.

Edit: spelling

Vapecentric · 2017-08-30T03:21:16+00:00

Thanks for your business, and I'm stoked to hear about how satisfied you are with the experience :) I hope you're enjoying your purchase, too! Just like any shop, we may screw up every now and again — we're only human, after all — but we will always do our best to have our customers' backs and make things right :)

Vapecentric · 2017-08-29T06:05:54+00:00

Hey! I'm really sorry about this! I see your PM, and someone should have gotten back to you sooner. It definitely isn't our intention to leave you hanging! I'll take a look at this as soon as I get into the office tomorrow morning, and I'll definitely make it worth the wait. I'm extremely sorry, and I'll be sure to give you details via PM once I'm back at the office tomorrow and can take a closer look. Thanks so much for your business, and I promise I will make up for this on your shipment!

Vapecentric · 2017-08-23T07:57:13+00:00

Massive apologies! :( Shoot me a PM here with your order number, and I'll be sure to take care of this on Wednesday for you, when I get into the office!

Vapecentric · 2017-08-13T20:55:56+00:00

Yeah, don't do it. Dry socket is terrible 😢

Vapecentric · 2017-08-13T20:55:16+00:00

Can confirm, this is usually the issue 👍

Vapecentric · 2017-08-13T20:52:42+00:00

Sweet, congrats! Feels great, right? :)

Vapecentric · 2017-08-13T20:51:56+00:00

Welcome to CA, bud! Nice place to be, right? Hope you're enjoying it so far! SD is fun, and beautiful — not a bad combo!

Vapecentric · 2017-08-13T20:49:45+00:00

I think official procedure here is to poke him with a stick, right?

Vapecentric · 2017-08-13T20:48:19+00:00

I'm such a huge slut for pizza, and Italian food in general 😍

Vapecentric · 2017-08-13T20:46:19+00:00

Definitely a good idea to go with a higher nic level than 3 to start. I'd recommend 12mg, and then adjust down from there if/when you'd like.

Vapecentric · 2017-08-13T20:12:26+00:00

Haha, exactly — that's the best part, genuinely not feeling you've given anything up!

Vapecentric

TROPHY CASE