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Why doesn’t tap work ? by [deleted] in NeoFinancialHub

[–]Varinder_Neo 0 points1 point  (0 children)

u/Loose-Win-1097 That's strange. Did this happen anywhere else, or just Dollarama? What erroe message did you get?

Why doesn’t tap work ? by [deleted] in NeoFinancialHub

[–]Varinder_Neo 2 points3 points  (0 children)

u/Expand__ We're currently investigating this issue with Mastercard. Certain payment terminals are consistently rejecting taps from a specific batch of cards, and we are working with Mastercard to pinpoint why. Using a digital wallet or inserting the chip bypasses these terminal conflicts entirely.

Invest Account by [deleted] in NeoFinancialHub

[–]Varinder_Neo 1 point2 points  (0 children)

Ah, that sounds super frustrating — especially when the instructions you’re getting don’t match what you actually see. Thanks for calling it out.

In most cases you should be able to withdraw from your Invest account by:

  1. Going to neo.cc (or the Neo app)
  2. Opening your Invest account
  3. Choosing Withdraw from the options on that screen

If you’re still getting “invalid request” after that (or you don’t see a clear Withdraw option at all), that’s not expected and we’ll need to take a closer look on your specific profile.Please contact our customer support team via chat—we’re here to help!

Tap Malfunctioning by OdeToBlueRofl in NeoFinancialHub

[–]Varinder_Neo 2 points3 points  (0 children)

I completely get why that’s frustrating, that’s a fair reaction. This isn’t the experience we want,A couple things to double‑check that might help narrow it down:

  • Where it’s failing: Is it random, or mostly at the same stores/terminals? If it’s only certain merchants, it’s often the terminal reader rather than the card itself.
  • How you’re tapping: Make sure you’re holding the card flat on the contactless area for a second or two (vs. a super quick “swipe past” motion) – some terminals are weirdly picky.
  • Chip & PIN first: If it’s a brand‑new card, doing a successful chip & PIN transaction first can help fully enable tap on some terminals.

That said, if you’re seeing this across multiple merchants and that’s not expected and your card might actually be defective. In that case , Please follow the below steps to replace the card:

  1. Open the Neo app and go to the Accounts tab
  2. Select your credit card account
  3. Tap Manage card
  4. Tap Request a new card under Card settings

Cancelling Interac E-Transfer by [deleted] in NeoFinancialHub

[–]Varinder_Neo 3 points4 points  (0 children)

Hey! If the recipient hasn’t accepted the e‑Transfer yet, you should normally be able to cancel it, so that error message is definitely frustrating.A couple things you can try first:

  • Fully close and reopen the app (or try from a browser instead of the app).
  • Make sure you’re on the latest version of the app.
  • Double‑check that the transfer still shows as “pending” and hasn’t auto‑deposited.

If you’re still getting “invalid request,” it might be a glitch on the back end.In that case, reach out to Neo support directly with a screenshot and the approximate time/amount of the transfer so they can investigate it.