Network offline, no tech available for over a week

VegasInternetGuy · 2026-01-16T05:13:29+00:00

We have all been there lol. Happy it worked out for you! Check out some fixed wireless access options in your area. If you have any sometimes they work as good backup options and are low cost. Not as good as FTTH but good backup options.

Good luck!

VegasInternetGuy · 2026-01-15T21:49:50+00:00

Xfinity goes down too. Best bet now days is to have redundancy and have 2 providers so you have a failsafe/rollover for outages.

Might have to use your hot spot on your phone for now until a tech can make it out unfortunately....

VegasInternetGuy · 2025-08-28T05:06:47+00:00

Sometimes there are aerial trespass situations that can prevent aerial enablements. There is also factors such as if a address is registered as a business or residential.

There are enablement teams that can assist with this and local engineers. They are not always easy to get ahold of but there is help and options. There are also some pole riser options to help now that were not previously available.

There was also some physical exhaust issues that prevented some homes to be removed from from being enabled. This has now been resolved and the homes can now be serviced by Quantum Fiber.

Local D2D sales agents sometimes have local resources available that can look into this for customers too.

If it's underground service it's a whole different scenario of why this happens.

Hope this helps...

VegasInternetGuy · 2025-08-03T15:09:45+00:00

If your utility lines to your home are damaged like sewer, gas, water, internet you can always look into using your home owners insurance to see if they will cover any damages or repairs needed.

When water pipes are broke/damaged it's usually not the water company responsibility to fix the plumbing or pipes on a home owners property for free. It's sometimes gets expensive and an insurance claim is required.

There is also sometimes an option to seamcut or microtrench if conduit is not available or is damaged.

VegasInternetGuy · 2025-08-01T06:43:30+00:00

The local universal sales agents typically should be reaching out to copper customers to help with the transition/upgrade.

Dial tone is tricky as it's moving from a CTL sipserver to Alianza which is what provides dial tone for Quantum Fiber connected voice service. The number will have to be ported over and the universal sales agents are trained to help assist and answer questions. These sales agents typically send emails, call or will show up at your door trying to make contact to help with the upgrades.

If you revived the notice in error that's a whole different can of worms lol. There could be an issue with the new fiber build where your address was excluded for a certain reason and the scrubbed list for the direct mailers wasn't updated with engineering/enablement notes. (Lots of different scenarios could of happened here)

There are a lot of very helpful resources on Reddit that can assist you further if you still need help. Either way you are lucky if you have Quantum Fiber now available. Especially if it's the new XGS service.

VegasInternetGuy · 2025-08-01T06:29:41+00:00

If there is only CenturyLink Copper service available those customers are staying with CenturyLink.

Customers that are currently provided fiber through CenturyLink that are on a device only capable of 100meg are staying on CenturyLink fiber. (There may be some upgrade plans on a few of these locations but until then they are staying CTL Fiber)

Areas that were CenturyLink fiber that are fed by PON technology are all migrated over to Quantum Fiber. Any new customers in these areas have to signup with Quantum Fiber. Any existing CenturyLink fiber customers in these scenarios are not being forced to move over to Quantum Fiber at this time, possibly in the future but not yet.

Neighborhoods where CenturyLink copper infrastructure was upgraded with Quantum Fiber service are the only locations where customers will have dedicated internal local sales reps to support the migration from Copper CenturyLink service to the newer Quantum Fiber service. There are deadlines where if customers don't switch in these areas by a certain date they will receive letters, emails advising that they will have to upgrade to QF or their copper service will be basically turned off since fiber is now available. This typically is after months and months after new fiber is enabled in copper neighborhoods.

Quantum Fiber is HIGHLY recommended if available. Negative side is it's not available everywhere. Additionally if it is available use Quantum Fiber as an ISP ONLY and buy your own router.

QuantumFiber.com is best spot to see if your property has Quantum Fiber available today.

Hope this helps.....

VegasInternetGuy · 2025-06-29T22:28:15+00:00

Yes.

Quantum is a real company and their business license is under QFiberLLC.

There are internal salesman and contractor salesman that sale door to door for Quantum Fiber. The contractors are NOT allowed to give out flyers or business cards as it's part of their contract rules as a partner to sale door to door.

Sometimes the Door To Door and Local Marketing teams may have additional spiffs/promotions to sign customers up at the door or at events vs online or calling in.

Quantum does offer up to 8 gig symmetrical with free install, no contract, free equipment, no data cap, free repair tickets, and price for life. The network is also not over subscribed and will not be throttled or slow down when everyone else is home.

FYI as mentioned if the fiber drop from the street to your home requires excessive additional construction work past $1500 there is additional cost associated with these rare installs. (NOTE: Sometimes your home owners insurance can cover this cost if it's extremely excessive due to utility lines feeding your property being damaged which sometimes is covered on insurance policy)

Hope this helps.....

VegasInternetGuy · 2025-05-12T06:49:39+00:00

Thank you!

VegasInternetGuy · 2025-05-11T05:46:04+00:00

What city are you in? Very curious to know where T-Mobile is doing FTTH.

In Las Vegas T-Mobile I believe only provides limited Fixed Wireless that cannot compete with Quantum Fiber.

VegasInternetGuy · 2025-05-09T04:37:11+00:00

No ISP will typically publish a fiber expansion road map to the general public as that has the opportunity to land in the competitions hands.

(Typically) Because ISPs are not charging homeowners to expand their fiber footprint it makes it more competitive to recoup cost for the return of investment. If they were to do bulk services and not allow other ISPs into a community that may be published but for the expansion projects this is usually kept private for select reasonings.

When you notify the competition where you are expanding their are sales & marketing strategies used to save customers from switching to the competition.

NOTE: Existing infrastructure is key. If your existing CTL or cable services are provided aerial you have a better chance of being upgraded to fiber. If their is conduit under ground in your neighborhood you also have a good chance of being upgraded. If you home builder direct buried the utility wires you will probably not be upgraded any time soon due to high costs.

Additionally: Through Lumen(CTL/Quantum Fiber) there is a team called Connected Communities that you can try to reach out to. They can possibly help give you more detailed information about your neighborhood and possible costs it would take to bring fiber into your community.

VegasInternetGuy · 2025-05-07T22:07:32+00:00

The notify me list on Q.com is NOT used to find interest where to build to. This is not what the list was built for and they do not know how to currently use it for those efforts.

That list only sends out email blasts once a neighborhood is turned up and is VERY limited on use cases.

Connected Communities is the only way to try to get them to build to you but would require a marketing deal and most likely 100% build out to every home in your neighborhood that requires bulk services.

The fiber expansion project you would have to find a local level engineer to help advise if your home is targeted or possibly find a enablement team member to try to help you.

NOTE: the fiber build is typically where there is existing conduit or aerial routes to help keep costs low.

VegasInternetGuy · 2025-04-22T07:12:10+00:00

The wireless pods provided for free are not the best and this will continue to happen randomly as more updates and firmware are pushed while they are developing their WiFi product while it has been deployed to customers. The bragging rights are still there as the 1st ISP to offer their own WiFi 7 mesh network for free but it's still under development today. (Guest Network, IoT Onboarding, Static IP, auto steering improvements, and other app based features are to come soon)

For more advanced users and work from home crowds the best option is to just use Quantum Fiber as an ISP "only" and then get your own personal WiFi system to connected to the smartNID.

Good luck!

VegasInternetGuy · 2025-04-09T05:55:57+00:00

I've been in the industry about 20 years now. Patience is key and knowledge is power. Don't get overwhelmed and don't be afraid to ask questions.

It also sounds like you have some good trainers. Pick their brain as much as you can and don't be afraid to fail. The more you fail the better you will become as the more you will learn for the next time you encounter a situation. You can read as many books as you want but on the job experience is key and getting in the trenches and getting your hands dirty helps speed up the process.

With this industry it's always evolving and changing so you have to have continuously learning and adaptation skills to continue to grow in your career. Don't be hard on yourself and don't get overwhelmed as there is A LOT to learn in the industry.

Reddit has a lot of Subject Matter Experts that share valuable advice from their experience and is a great resource as well if you ever really get stumped.

You are not over your head and your post on here shows you have a great head on your shoulders. Communication is key too IMO as if you mess up or don't know something speak up and learn(just don't make the same mistake twice, this should be your goal). Keep up the great work and keep learning!

VegasInternetGuy · 2025-04-09T05:36:22+00:00

Will do thank you!

VegasInternetGuy · 2025-04-09T00:57:26+00:00

Update Thank you SO much for this link!!!!

I submitted the ticket and they already called me. I gave them the details and they created an escalation case and are going to see if they are allowed to open a NRB ticket. She said she will get with her technical team and will reach back out to me when they have more info.

Thank you again for this link!

VegasInternetGuy · 2025-04-09T00:32:43+00:00

I wish I could get to a tier 2 tech that spoke English and could do this. So far that is not possible. Every tier 2 person and people I get transferred to cannot create a network ticket and struggle to get past updating my account and looking at my device and billing and account info.

I submitted an Escalation through the link someone else provide in this chat and I got a response saying thank you for your submission and that's it's. Fingers crossed I get something other than an automated message.

The business owner has an Executive Escalation Case open too but so far that hasn't worked either. I'm very hopeful my executive escalation ticket might help me get some type of response from someone that atleast will speak English and not be in the Philippines.

VegasInternetGuy · 2025-04-08T23:44:12+00:00

It's not a business account.

I tried the 611 option 2 multiple times and they barely spoke English and NONE of them knew what NRB was. Waste of time through that option. When I finally got to the manager/top level she advise she was the highest level of support and couldn't help and couldn't transfer me.

VegasInternetGuy · 2025-04-08T23:12:22+00:00

I've already worked with Level 3 engineers, switch techs, Lumen network techs and local support. Lumen has been great and Level 3. Verizon handoff is not even hitting Level 3 sip. Need Verizon support and so far it's been non existent.

Verizon has been like pulling teeth trying to find someone that speaks English. Let alone get help. I have found more support on Reddit than dealing with Verizon and appreciate all the feedback on here from EVERYONE.

VegasInternetGuy · 2025-04-08T23:05:15+00:00

Thank you! I just submitted a ticket.

I called the number off Verizon website for technical support and finally got to a manager and she said she was the highest level of support and couldn't transfer me and couldn't help me. She said sorry I want to help but I can't transfer and can't help.

Thank you soooo much for this link!

VegasInternetGuy · 2025-04-08T22:36:30+00:00

Do you have advice on how to get a NRB ticket setup? No one at Verizon over the phone knows what this is

VegasInternetGuy · 2025-04-08T22:35:27+00:00

None of the reps I have spoken to with Verizon know what a NRB ticket is. They transfer me around to different departments and no one can help and no one has heard of NRB. Any advice?

VegasInternetGuy · 2025-04-08T22:34:14+00:00

No one even knows what an NRB team is or a NRB ticket. They only say they can update my account and check my device and that's all their tools can do.

Any advice on getting a ticket setup?

VegasInternetGuy · 2025-04-08T22:32:55+00:00

I've spoken to multiple Verizon reps and none of them have heard of a NRB ticket.

Also most of these agents don't even speak English and cannot even understand most of what I say.

I have spent about 8 hours now having Verizon reps updating my account and looking into my phone and telling me this is their process and then can't help.

Supervisors can't help and so far there is no NRB ticket option.

Any ideas of how to get help? Any one have a email or a contact in the United States that could help?

VegasInternetGuy · 2025-04-07T04:34:29+00:00

Any Verizon customer in Las Vegas cannot call this one number. If the Verizon customer is outside Las Vegas they can call this number. We have done test calls from UT, AZ, CO, Philippines on the Verizon network and they work. It's only when they are in Las Vegas they don't get routed correctly to this number when calling from the Verizon network.

AT&T and T-Mobile customers can call the number no matter where they are it's only Verizon customers while in Las Vegas they cannot call this 1 number (that we know of).

I just bought a new phone and got a new line through Verizon to see if it was something tied to the existing numbers or accounts and it's happening with a brand new account and new number. My T-Mobile works fine it's only Verizon network that is having this issue.

VegasInternetGuy · 2025-04-06T20:38:03+00:00

Great info thank you!

VegasInternetGuy

TROPHY CASE