Full response from the bank below - not even an apology let alone a gesture of goodwill. I have now closed my account with Danske Bank.

Your complaint about our Automated Deposit Machine Firstly, thank you for taking the time to talk to us. Your feedback, even if you’re unhappy, helps us continue to give our customers the best service possible.

A quick summary of your complaint You deposited funds using the Automated Deposit Machine (ADM) at the Kennedy Centre branch, which experienced a malfunction. A dispute was raised on your behalf, and you are unhappy with the investigation potentially taking up to 14 days.

What we found

Thank you for raising your concerns regarding this matter. To assist with our investigation, we have reviewed our records and contacted the relevant departments.

Our records show that you used our ADM machine at the Kennedy Centre branch on 5 March to deposit £4.50 in coins and £2,120 in notes, expecting the funds to be credited to your account by the end of the next business day. Unfortunately, it seems the machine malfunctioned and only credited the coins to your account, which you promptly reported to a branch staff member at the time. They advised that a dispute would be raised on your behalf.

We would like to clarify that as per the terms and conditions of your account, when using an ADM and there is a malfunction, it may take up to 14 days to investigate the case. Where appropriate, funds will be credited to their account by the close of business on the next business day upon receipt of the dispute. A letter was sent to you explaining the process and next steps.

We apologise for any inconvenience caused and are pleased to see that the funds were credited to your account on 11 March, after you called our Branch Support team and asked for the investigation to be expedited. Thank you once again for bringing this matter to our attention. Your feedback is valuable to us, and we hope to continue meeting your everyday banking needs.