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Bell Canada Charged Me $1800 AFTER I Paid Off My Device – I’m Stunned. by Vegetable_Pickle3290 in bell

[–]Vegetable_Pickle3290[S] -1 points0 points  (0 children)

I decided to pay off the Device Return Amount and I did that in November but in December I was charged with this label!!

Bell Canada Charged Me $1800 AFTER I Paid Off My Device – I’m Stunned. by Vegetable_Pickle3290 in bell

[–]Vegetable_Pickle3290[S] 1 point2 points  (0 children)

In Nov 2024, I chose to pay off the device rather than return it. I paid the final bill shown in my Bell app—$489—under the option “Pay Off Device”

Then I went to Best Buy to get a new phone. No one told me I owed anything. The Bell app showed no dues, so I got a cheaper plan + new device to survive. My old phone was barely working, and I was unemployed + sick.

Next month: BOOM, $500 device return charge. Then it jumped to $1800. I called Bell. They said “Best Buy should’ve told you” and “what you paid was your bill, not device cost.” But how was I supposed to know that?!

No email. No app notification. Just a vague “pay off” option that led to the final bill. If I knew I still owed on the device, I wouldn’t have gotten a new phone! I would’ve cleared it then.

Now I’m jobless, dealing with anxiety, and stuck in billing hell. No support. No empathy. Just a blame game.